Starstream Help Center
Install Starstream
  • Starstream Help Center
  • Getting Started
    • What is Starstream?
    • Install Starstream
    • Who can benefit & use cases
    • Starstream features
    • Starstream pricing and subscription plans
    • Contacting customer support
    • Adding the Thank You Page button
  • Starstream Online Events
    • Creating an online event
    • Getting the secret link
      • Hosting on Youtube
      • Hosting on Vimeo
      • Hosting on Zoom
      • Hosting on Google Meet
    • Accessing an Online Event
    • Notification Timeline
    • Sending a test ticket for an online event
    • Sending and customizing event replay for online event
  • Hosted Online Events (With Extra Protection)
    • Overview - Event hosted on Starstream
    • How to create an hosted online event
    • Embed video code
    • Protection Levels
    • Starstream + Vimeo: 100% Login Protection
    • Customize your hosted online event
  • Starstream In-Person Events
    • Creating an in-person event
    • Accessing a In-Person Event
    • Scanning QR codes
    • Notification Timeline
    • Downloading list of participants
    • Sending a test ticket for an in-person event
    • Sending and customizing event replay for in-person event
  • STARSTREAM TICKET CUSTOMIZATION
    • Customizing event ticket
    • Customizing register confirmation
    • Customizing default ticket, register confirmation & replay emails & SMSs
    • Using the email editor
    • Using the SMS editor
    • Customizing the order page button
  • STARSTREAM ADVANCED USAGE
    • Adding participants manually
    • Sending custom (manual) emails to your participants
    • Avoid Spam Filters
  • Starstream Settings and Preferences
    • Archiving and disabling events
    • Customizing sender email & name
    • Changing bundle product notifications settings
    • Using and changing the free checkout email
    • Changing your subscription plan
    • Disabling reminder notification
    • Starstream Advanced Features Overview
    • Exclude Starstream fee from ticket's price
    • Starstream Demo Store
  • Legacy Starstream Login Protection
    • Overview
    • Starstream Login Protection (Legacy)
  • Customer Support
    • Find your Ticket ID
    • Upgrade your Shopify Checkout
Powered by GitBook
On this page
  1. Getting Started

Contacting customer support

The available ways to get in touch with our team and get support.

Whether you are a Starstream Free or Starstream Professional customer, you can reach out to our customer support via: support@starstream.app

PreviousStarstream pricing and subscription plansNextAdding the Thank You Page button

Last updated 1 year ago