# Starstream Help Center Welcome to Starstream Help Center. {% embed url="" %} Starstream Presentation Video {% endembed %} If you have any question, reach out to us at # What is Starstream? What starstream is and why you should use it with Shopify to sell event tickets. Starstream is a tool for Shopify merchants to sell tickets for both online and in-person events using their Shopify Store. It lets you easily handle communications like emails and SMS with attendees, offer replays of the event, and more. The tool also ensures that only ticket holders can join your event, using secret links for online access or QR codes for in-person entry. If you're hosting an online event or webinar, Starstream simplifies the process. Just connect it to your event's live stream link (like on YouTube, Zoom, Google Meet, ...), and you're all set to manage everything from ticket sales to sending out updates—all through this all-in-one Shopify event ticketing tool. {% embed url="" %} Starstream Presentation Video {% endembed %} # Install Starstream [Install starstream](https://apps.shopify.com/starstream-webinar-tickets?utm_source=help-center.starstream.app\&utm_medium=organic\&utm_content=text) # Who can benefit & use cases The biggest benefits of starstream and how it can be help your event business. Starstream is a versatile tool designed for Shopify merchants to manage ticket sales for both physical and virtual events across various industries. Here's how it can be used: ## In-person Events and Conferences Starstream enables global ticket sales for your local events, conferences, or exhibitions directly through your Shopify store. It comes equipped with all the necessary tools, including QR code validation for attendee entry. ## Webinars For businesses or educational purposes, Starstream simplifies selling webinar access or creating invitation-only events. It ensures secure access for ticket holders, who receive their tickets via email and SMS. ## Virtual Events and Conferences Starstream allows you to organize virtual events or conferences. Just a few steps can turn a livestream link into a ticketed event, granting exclusive access to your audience. ## Entertainment Shows and Musical Events Whether it's for a stand-up comedy, an esports tournament, or a live music performance, Starstream enables ticket sales through your customized Shopify store. You can design tickets to match your event's theme. Sell access to single classes or entire online courses that you stream through any platform, including your own website, without any restrictions using Starstream. Starstream makes it easy to reach a wide audience for various events, ensuring a seamless ticketing experience directly through your Shopify store. # Starstream features List of the biggest Starstream features. ## Comprehensive Ticketing Starstream offers a complete ticketing solution for both online and in-person events, simplifying everything from ticket creation to attendee communication in one easy-to-use platform. Here’s how it makes organizing events effortless: ## Online Event Security Starstream ensures that only ticket holders can join your online events with login protection features and optional OTP to access livestreams. ## In-Person Event Security Starstream lets you manage in-person event access entirely with QR codes. Your team can scan tickets with the Starstream QR Code Scanner app on their phones to let people into the event. ## Fully Customizable Tickets With Starstream, you have the freedom to design your tickets however you want, choosing your own fonts, colors, and images. Your tickets can look exactly as you imagine. ## Event Replays Starstream can send out replays of your event by email and SMS after it ends, making it easier for you and providing a great post-event experience for attendees. ## High engagement Starstream sends automatic booking confirmations and reminders to your attendees, with an easy option to add the event to their calendars, ensuring they remember your event without extra effort. # Starstream pricing and subscription plans How much Starstream costs and the available subscription plans. See Starstream Plans [here](https://apps.shopify.com/starstream-webinar-tickets?utm_source=help-center.starstream.app\&utm_medium=organic\&utm_content=text) # Contacting customer support The available ways to get in touch with our team and get support. Whether you are a Starstream Free or Starstream Professional customer, you can reach out to our customer support via: # Adding the Thank You Page button How to add the Thank You Page & Order Status Page button Starstream offers a feature for you customers to access their tickets right from the Thank You Page and the Order Status Page. However, due to some Shopify Limitations, you must add this button manually to your Shopify store. Watch this video to learn how: {% embed url="" %} Alternatively follow these steps: 1. Click "settings"
2. Click "Checkout" then "customize"
3. Click the "Apps" icon
4. Click "+" then "Thank You"
5. Click the "back" arrow
6. Click "+" then "Order Status"
7. Click the "back" arrow
8. Make sure you see a "2" sign here
9. Click "save" on the top right
# Creating an online event Creating a new online event from a Shopify product page, and basic event preferences to get started. {% embed url="" %} Starstream Presentation Video {% endembed %} To create a new online event, you have to create a new product from your Shopify dashboard, then create a new event from Starstream. These are the steps to create a new product on Shopify: 1. From your Shopify’s main dashboard, head to **Products** from the menu to the left of the screen. ![](/files/Q8605UnUJ9NxD5BdPvdd) 2. Click on the **Add your products** button. ![](/files/q3wpk90nKHH0uEcVOcFp) 3. Type a title for the product that will be the title for your event, and add a description if you want to. ![](/files/vHsUPOUBBzbPm1eaBW6e) 4. Here, add a title and a description. ![](/files/651fBodmJtrp4AXVae2b) 5. Add an image to your event by clicking on **Upload new**, then uploading an image or inserting its link. ![](/files/jRyxjclYztlET8ED41bf) 6. Add a price for your event. Also uncheck **Track quantity**, if there is no limited number of invitations. If there is a limited number of invitations, you can check this box and make use of this feature. ![](/files/jVHgNfeYv4nzk0WVYXS4) 7. Uncheck **This is a physical product**. After you are done with customizing the Shopify product, click on **Save** in the top left corner. ![](/files/tJAxqvV97CIGfYw0rTYe) 8. Your product is created. You can find it in the **Products** section from the left menu in your main Shopify dashboard. ![](/files/fQXTUl4aW1rfGcbr751f) To create a new event from your Shopify product, follow the following steps: 1. Head to Starstream. You can find it pinned to the left of the screen, or you can search for it if you haven’t pinned it before. From your main Starstream main dashboard, click on **New event**. ![](/files/Q8cJ5dkLrX9vCKV3nyIV) 2. Select the product page you want to turn into an event from the list, then click **Add**. ![](/files/pfI0FAbV9W8KAr2Vhn6F) 3. Select your event type as **Online Event** and click **Next**. ![](/files/5u0Uvp9AeZey3xWuh6yS) 4. In Event Date, select the date and time of your event, The time is according to the time zone you select from the dropdown menu. By default, the time zone is detected from your web browser. ![](/files/bsRufUb54NmstDjWDUSB) 5. In Event Link, paste the link of your online event’s live stream on any platform. You can learn more on [how to get your livestream link from different platforms](/starstream-online-events/creating-event-link). ![](/files/V7LWoadPUmuOP0ewDqN9) 6. Your online event is created. ![](/files/yoMvonexAUtQSP5S8C6R) 7. You can find the event in your main Starstream dashboard. Click on it for customization and settings. ![](/files/3WDtUwJNohJQctifQpH0) After you have created your event, your next step can be: * Customizing [the ticket](/starstream-ticket-customization/event-ticket) and [the register confirmation](/starstream-ticket-customization/register-confirmation) * [Learning how to get the event link from different platforms](/starstream-online-events/creating-an-online-event) like [Youtube](/starstream-online-events/creating-event-link/youtube-link), [Vimeo](/starstream-online-events/creating-event-link/vimeo-link), [Zoom](/starstream-online-events/creating-event-link/zoom-link) or any other one * [Understanding how people buy and access online events](/starstream-online-events/online-event-customer-journey) # Getting the secret link Steps to generate an online event link from the platform you will use to host it. To find the secret link for your live stream, the steps will vary based on the platform you've chosen to host your live event. Below are instructions for obtaining the live stream link from the most popular platforms: {% content-ref url="/spaces/2zj83xy9psCPLnWnnbKs/pages/tsjLwrvmBZ60MND9STrc" %} [Hosting on Youtube](/starstream-online-events/creating-event-link/youtube-link) {% endcontent-ref %} {% content-ref url="/spaces/2zj83xy9psCPLnWnnbKs/pages/0fUtxTeAl71ksOeMLG3y" %} [Hosting on Vimeo](/starstream-online-events/creating-event-link/vimeo-link) {% endcontent-ref %} {% content-ref url="/spaces/2zj83xy9psCPLnWnnbKs/pages/pHfTatb21d3rlMMiB1eX" %} [Hosting on Zoom](/starstream-online-events/creating-event-link/zoom-link) {% endcontent-ref %} {% content-ref url="/spaces/2zj83xy9psCPLnWnnbKs/pages/PEVQQx81ZlgsKbCkHuTZ" %} [Hosting on Google Meet](/starstream-online-events/creating-event-link/google-meet-link) {% endcontent-ref %} However **Starstream is compatible with any platform**. As long you have a valid HTTPS link, Starstream can serve it. # Hosting on Youtube Steps to create a YouTube live stream link and use it with Starstream. You can use Youtube to live stream your event. Here are the steps to follow to schedule your event and get the link to use with Starstream: 1. Go to the [home screen](https://www.youtube.com/) of your Youtube channel. Note: If you own multiple channels, make sure you select the right channel by clicking your profile photo in the top right corner and clicking **Switch account**. ![](/files/S9f2MP8kW7vIlHOcTTNw) 2. On the top right corner, click on the new video icon and select **Go live**. ![](/files/EKVX0Rsr8zkt4IbVPCrt) 3. Click the **Start** button beside Later date to schedule the stream. ![](/files/DFR1H6FesqyTe7RpZNoY) 4. Click on **Go** beside any of the choices, depending on whether you want to use the webcam directly or stream using a software. ![](/files/Wrstmk6rdWOeQa8emh0j) 5. In the Manage tab, you can click on **Schedule stream** to set its date, time and other settings. ![](/files/S7s1E6AnoDLqRhDvYbx1) 6. Head to the Stream tab. Here, you can click on **Edit** to change Title, Category, Privacy and other details. If you will sell access to the stream, make sure the privacy is **Unlisted**, so that the event access is protected and not everyone can access the event. After you are done, click on the sharing icon on the top right corner. ![](/files/yBno8TbOcY6KUGitYABH) 7. Copy the link or click the copy icon beside it. ![](/files/6eqf0pq5Tl9xga9b4PjA) The link you copied can be pasted directly into Starstream. You can follow the steps of creating a new online event to get started. ### Example This video by Mr Technology summarize very well how to do it. {% embed url="" %} Once you have the live stream event link, simply paste in inside Starstream’s interface See also this tutorial: 1. Create a Youtube account 2. Activate the live streaming feature. There is a 24 hours delay between the activation and the possibility to do a livestream. Take that into account when planning to do a livestream for the first time. 3. Navigate in Youtube Studio to schedule or start a livestream. 4. Copy the secret key 5. Paste the secret key in a streaming software such as Streamlab OBS
### (extra) How to embed a Youtube Video * Open the video inside Youtube interface * Click “Share” * Click “Embed” * Click “Copy” or copy the embed code
### (extra) Domain protection with Youtube ### (extra) How to embed youtube live chat **Step 1:** Be sure you've scheduled your live stream broadcast. It is important to note that your live stream should either be public or unlisted in order to embed live chat. Use an unlisted live stream to test this feature. **Step 2:** Visit the scheduled live stream video on YouTube and click on share to copy the video ID.
**Here the video ID is:** *7UCOwu5wwKQ* **Step 3:** Get your domain name. For instance, if you would like to embed live chat on xyz.com, then "xyz.com" is your domain name. **Step 4:** Take the **video ID** from step 2 and **domain name** from step 3 and replace in the following code: Copy ``` ``` In our example, the final code would look like this: Copy ``` ``` Now that you have the embed code, it’s time to add it to your website. ### [**Note**](#user-content-fn-1)[^1]**:** On PCs, to create a livestream you need to have no live streaming restrictions in the past 90 days and you need to verify your channel, you can learn more [here](https://support.google.com/youtube/answer/2474026?hl=en\&ref_topic=9257984\&sjid=5204496558039153717-EU). On mobile, you need the following to create a livestream: * At least 50 subscribers. * No live streaming restrictions within the last 90 days on your channel. * To verify your channel. * To turn on live streaming. You may need to wait 24 hours before you can start your first live stream. * An Android 5.0+ device. You can learn more from Google [here](https://support.google.com/youtube/answer/9228390?hl=en\&ref_topic=9257984\&sjid=5204496558039153717-EU). [^1]: # Hosting on Vimeo Steps to create a Vimeo live stream link and use it with Starstream. Vimeo is a video streaming platform that allows you to host livestreams and webinars easily. You can schedule a live stream on Vimeo and use the link to create a Starstream ticket to sell your event. Note that creating a livestream on vimeo requires a paid subscription, and you can only demo the livestream with the free version. These are the steps schedule a stream and get its link: 1. Login into your Vimeo account, and head to the main dashboard. ![](/files/dDMfoH8CMzPpaq5H14u4) 2. Hover over **New video** and click on **Create event**. ![](/files/PCRfXjsaK1TryCB30QZi) 3. Click on **Choose event type** if you want to continue with the recommended stream settings. ![](/files/rfF3ClrjBrsKy9rkKJPw) 4. Choose the type of the event, then click **Next**. ![](/files/K040r1bcYKVfdpSTlg2s) 5. Click on the sharing icon on the top left side of the screen. ![](/files/iW29kocjs495m3Jf6S2N) 6. Click on copy to get your stream link copied. ![](/files/XgwgXOpc6LwdwTV4VxbH) You can use the link you copied freely with Starstream to create a new event or edit an existing one. Follow the steps of creating a new online event to learn more. #### **Note**: The green bar on top of the screen asks users to upgrade their account to start a stream. Live streaming is not possible on Vimeo without upgrading to a paid subscription. Otherwise, you can only demo a stream for up to 10 minutes only. If you want to go live on Vimeo, make sure you upgrade your subscription to a paid one by clicking Upgrade. #### **Vimeo + Starstream Login Protection = 100% Protection** If you want total protection for your live event, [Vimeo + Starstream Login Protection](/hosted-online-events-with-extra-protection/starstream-+-vimeo-100-login-protection) is the most secure option. Live streaming with Vimeo requires a paid account. However, Vimeo gives you more control over your event than free platforms like Youtube. For example, Vimeo allows you to set up domain restrictions to make it impossible to watch the live stream without paid access, which alongside Starstream, can help you secure your event access so that no one can enter it without a ticket. If you're interested in this most secure setup, checkout this [article](/hosted-online-events-with-extra-protection/starstream-+-vimeo-100-login-protection). #### Other Relevant Links {% embed url="" %} {% embed url="" %} {% embed url="" %} # Hosting on Zoom Steps to create a Zoom webinar link and use it with Starstream. You can create Zoom live streams and sell tickets with Starstream. Note that the webinar option that allows you to create a livestream instead of a meeting is only available with the paid subscription. Here are the steps to schedule a zoom livestream (webinar) and get its link using the web (browser) version and the Windows app: ## **Using the web version** 1. Open Zoom’s [web version](https://zoom.us/). Sign into your account by clicking on **Sign in** in the top right corner and following the login steps. ![](/files/p3aVNkRoXrW2ra6FzizF) 2. In your Zoom main dashboard, click on **Schedule**. ![](/files/jBIS1sahYJ2TTIcWaI7V) 3. In the next screen, type the name of the online stream, date, time and duration. ![](/files/TOkTlyWF5QTDxqFnd3Kh) 4. Scroll down, select the time zone and click Save. You have scheduled the live stream. ![](/files/ay8fgheZONgyPVh5uKWc) 5. To get the link to it, you will be automatically redirected to the page of the newly created event. Scroll down and you can see the link. At the bottom, you will also see **Convert this Meeting to a Webinar**. Click on it to make the event a webinar or online live stream instead of a standard zoom meeting. ![](/files/vwavUW5xgVqxWTeie3Fv) 6. If you are subscribed, the meeting will be converted. If not, this message will ask you to subscribe to the webinar plan. Click **Buy Webinar Plan** to subscribe. ![](/files/ZKqbDiRjy4C3mNnB8531) You have now got the link of your online live stream via Zoom, and you can use it with Starstream. You can return to the created meeting to edit its details, start streaming, get the link or convert it to the webinar by following these steps: 1. From your main dashboard, click on **Meetings**. Click on the meeting you have created. ![](/files/vhF01UiWUnRlsJ41LkRC) 2. You will find all the details. Scroll down to find the link to the event. ![](/files/OX2I9495eMkONke9CbxP) ## **Using the Windows app** 1. Download the [Zoom Desktop Client](https://zoom.us/download#client_4meeting), if you don’t already have it. Open it, and login into your account. ![](/files/PxSBaEgsBMyRGV85xbnM) 2. From your main dashboard in the app, click on **Schedule**. ![](/files/Xhvhh4OjyFxVICXwgWEV) 3. Type the name of the event or stream and input the date, time and timezone. Click on **Save**. ![](/files/0BzlEqu3ewjXZGOhYfXJ) 4. From your main dashboard, click on **Meetings**. ![](/files/ZF6eoZsLwAMOiGPUd9Mw) 5. Select your event from the menu to the left of the screen, and click on Show Meeting Invitation. ![](/files/Gx9LMgwU7ZXLL2UtIGd3) 6. You will your event link and you can copy it. ![](/files/x7PcXZ0fKoexZOmAwlCi) #### **Note**: If you need to change the Zoom meeting to a webinar, to be a live stream instead of a meeting, you need to use the web version of Zoom with the steps in the first section of the article. # Hosting on Google Meet Steps to create a Google Meet webinar link and use it with Starstream. You can use Google Meet to stream and schedule your online event. To create a new event and get its link to use with Starstream, you need to follow these steps: 1. Go to [Google Meet](https://meet.google.com/). Make sure you are signed into the right account you will use for streaming. Click on the **New meeting** button. ![](/files/HFck9hbNTO2zaPFzrXTO) 2. From the available choices, select **Schedule in Google Calendar**. ![](/files/irbLa806F82xvt2HzpNs) 3. Add event title, date and time. You can find a link to the stream on this page. Click on **Save** to continue. ![](/files/Mg7krxM2jO0FxBKbtoTk) 4. You can find a link to your event in your [Google Calendar](https://calendar.google.com/), be heading to the date and time you have set. ![](/files/WMKevHvtJwU2Zc43dJ6j) 5. By clicking on the stream’s entry, you will find the stream’s link and you can click to copy it. ![](/files/WN2lkG4QAyhFQo4O76et) You can use the link you copied with Starstream to create a new online event right away. # Accessing an Online Event How a customer will access an online event. This article will help you understand how customers engage with your online events, from the moment they purchase a ticket, to the moment they access the event. This is what happens: ## Buying a ticket 1. The customer visits your Shopify store and lands on your product page. They add the product to cart and proceed to checkout. ![](/files/zM7ijEFgfp6RLWP5NaqG) 2. In the checkout page, they add their email or phone number, fill their bank card details and pay for the product. ![](/files/UjMPSBaLMCSqViLcWY1z) ## Accessing via the order confirmation page On the checkout page the customer has access to the live stream immediately:
{% hint style="info" %} For online event this button will be disabled until **24h before the event begins**. For physical events, this button will link to the QR code. {% endhint %} At all time the customer can access the event via the order confirmation page. To find the order confirmation page, the customer must find the order confirmation email that Shopify sends after each order:
Clicking on the “View your Order” button will bring the customer to the order confirmation page where he can find a button to access the event. ## Accessing via Email If the customer did a checkout via email, he will receive the following emails: ### **Register confirmation** Immediately after buying the ticket, the customer will receives an email that looks like this: ![](/files/mzaJoyJH51CinLXEouyi) Clicking on the “Add to calendar” button will redirect to a page where the customer can add the event to its calendar
The Add to Calendar feature supports all major calendar provider ![](/files/2CM65sAOn9ZLRxXLt5Nc)![](/files/uC8zA65zB5A1IFtWHQ8M) ### Ticket 24 hours before the event, the ticket is sent via email. The customer is able to open the stream by clicking the button in the email: ![](/files/KYytLmaCTMDAIeZ4fj4e) ### Reminder Email A reminder email is sent to the customer as the event starts. ![](/files/kzH5Rz0fxcrKvsZttdbV) ### Physical Event The email to access the event will include a QR code like this:
{% hint style="info" %} You can validate QR Code using [Starstream QR Code](https://shopify.starstream.app/scanner/qr_latest) scanner {% endhint %} ## Accessing via SMS ### **Register confirmation** Immediately after buying the ticket, the customer will receives a SMS that looks like this: ![](data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27384%27%20height=%2781.33990147783251%27/%3e)![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/6e937bc1-1ff7-4af3-9f2f-fbe53fbda0d2/Untitled/w=828,quality=80,fit=scale-down) Clicking on the link will redirect to a page where the customer can add the event to its calendar ![](data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27384%27%20height=%27226.64661654135338%27/%3e)![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/d2fec59c-1369-49d2-9340-0653e2b8f5f0/Untitled/w=828,quality=80,fit=scale-down) The Add to Calendar feature supports all major calendar provider ![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/5463f357-f4db-4c00-ac9d-2427ec89af8d/Untitled/w=750,quality=80,fit=scale-down)![](/files/drUWsxw0jWNlroLA0frr) ### **Ticket** The customer will receive an SMS 24h before the event begins with a link to access the live stream: ![](data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27384%27%20height=%2749.846153846153854%27/%3e)![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/b1e6f2e1-3778-444b-9445-4f0580c59670/Untitled/w=828,quality=80,fit=scale-down) ### **Physical Event** The customer will receive a QR Code link immediately after buying the ticket: ![](data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27384%27%20height=%2765.53846153846155%27/%3e)![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/6e4f4185-d9f6-468e-948c-a5f923012096/Untitled/w=828,quality=80,fit=scale-down) Clicking on the link opens the QR Code like this: ![](data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27240%27%20height=%27237.33333333333334%27/%3e)![image](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/5a893a8b-41cb-460e-acb3-e810615a3d0c/Untitled/w=640,quality=80,fit=scale-down) {% hint style="info" %} You can validate QR Code using [Starstream QR Code](https://shopify.starstream.app/scanner/qr_latest) scanner {% endhint %} ## Login Protection If the event is protected by login protection, the customer is asked to enter the ticket number in the ticket and reminder notification email. ![](/files/VvKLnJ3qA6nlY57ZZxb3) For protected events, the customer is asked to enter the OTP (Magic Code) sent via email. ![](/files/qXIxrusRJRMovQh1mdsS) They enter the code, and click Access Event. ![](/files/lrTLjUCg9papsJ5CWQu9) The event is accessed! They can enjoy it. ![](/files/swgicUNgwMtRUQOdl7DF) # Notification Timeline When any customer buys a ticket to an online event, a series of automated notifications (emails and SMSs) are triggered. Here are the types of notifications sent to users who buy tickets for online events: 1. **Register confirmation**: Right after a ticket is purchased, a confirmation is sent out immediately via both email and SMS. This message confirms the purchase and provides details about the event. It also includes a convenient link to add the event to various calendars (Google, Apple, Outlook, Yahoo!). 2. **Ticket**: The actual ticket, which contains a secret link for event access (exclusive to ticket holders), is sent via email and SMS 24 hours before the event begins. 3. **Reminder notification**: A reminder is sent just before the event starts, ensuring that as many people as possible remember to attend. This aims to boost attendance. If necessary, this reminder can be turned off. ## **Reviewing this information** You can always find this timeline by clicking on any event from the main Starstream dashboard, scrolling down the Event tab:
![](/files/k8tFnBrG0Tg14T8G5d4S) ## **Reviewing sent notifications** You can view a list of sent notifications by following these steps: 1. Scroll in your main Starstream dashboard and click on your event.
2. Click on the participants tab. ![](/files/U2T9UN4Gvia6rflijhqt) 3. Scroll down until you see the Last tickets sold section. Here you will find the sent notifications in the marked card for each sent ticket. ![](/files/gc1xtMdLOHH1EMFaIip1) # Sending a test ticket for an online event Steps to send a test ticket to your email to check how it looks before publishing the event page and ticket. To check the appearance of the ticket and the content of its email like users will see it, you can send a test ticket to any email. Here are the steps to send a test ticket to your own email: 1. From your main Starstream dashboard, make sure you are in the Events tab. ![](/files/GYRegRt46lmj6TZpZ873) 2. Scroll down and click on the event you will send its test ticket. ![](/files/nAHcnsbeZRZAg75KiPxa) 3. Make sure you are in the Event tab. ![](/files/Ehncv0CCbe2TWtzkjbUY) 4. From the Send a test ticket section, add the email you want to send the test ticket to, then click the green **Send the test ticket (Free)** button.
#### **Note**: It can take up to 10 minutes to receive the email. Check your spam folder. If the email goes to spam, check your sender settings. # Sending and customizing event replay for online event Sending your online event replay to customers via email and SMS, and customizing both messages. Starstream allows you to send a replay to all attendees after the event is over. The replay can be sent via email and SMS. The replay link is by default the same link to the live stream, as most platforms will offer the replay of the stream on the same link, but if you want to upload the replay yourself, or to another platform or using a platform that doesn’t offer the replay on the same link, you can freely change the link before sending the event replay email and SMS. Those are some of the famous platforms that offer a livestream replay on the same link: * Youtube * Vimeo You can customize replay email and SMS before the event date is past, but you can’t send a replay until the event time is in the past. ## **Send an online event replay** After the event time has passed, you can send the event replay email by following these steps 1. In the main Starstream dashboard, make sure you are in the Events tab. ![](/files/q9HnxHbP39eSExMoLL63) 2. Scroll down to Past events, and select the event you want to send its replay to the attendees. ![](/files/ItQUo6pmMya03cncr2PC) 3. Make sure you are in the Event tab. ![](/files/l8iwAVgu74Ol2LD2LvkC) 4. Scroll down to the Send replay of the event section, and click the **Send Replay** button. ![](/files/ULKf0luhsj9Viid3oU03) 5. The section will expand. By default, the Use secret link as replay link is checked, so that the livestream link is automatically used. ![](/files/J082V44093oWvSVmPlT1) 6. If you need to add another link, uncheck the box and add the new link in the link field under the checkbox. ![](/files/FH1zPbAYYbImXsWKWLP3) 7. If you don’t, keep the box checked. After finishing, click Send Replay. You can only send a replay once for every eventYou have only one time to send a replay for every event, so make sure you have customized the email and added the right link. ![](/files/UncEVWbDoH7TaqoONkg7) 8. The replay email is now sent. A text will show at the bottom of the section. ![](/files/WrZqvMKlaEtHzhl6OnSX) #### Note: Make sure to customize both replay email and SMS before sending the replay, as the **Send Replay** button sends both the email and SMS in one time. ## **Customizing event replay email** You can follow these steps to customize the event replay email before the event or after it ends: 1. In the main Starstream dashboard, make sure you are in the Events tab. ![](/files/JoJ9ZqoPYeVRgw6qa7rV) 2. Scroll down and select the event you want to customize its replay email. ![](/files/OuUUH3IFWXy8yf0ECgGk) 3. Head to the Customize Ticket tab. ![](/files/9vATR3Yhdoeyvd20840a) 4. Scroll down to the Customize Replay Email section and click **Customize Email**. ![](/files/6YnS9xY9vASh2eHL3q79) 5. Edit the field you want for the email that will include the replay link. ![](/files/VzWB5sqVODVR9DMLc80O) 6. Scroll down to check a preview of the email with the customizations you make in real-time. After you finish, click **Save**. ![](/files/cFJns81WF2d5Kp082wMp) Your changes are saved and the event replay email is now customized. #### **Note**: People buying the product after sending the replay email will receive the replay link instead of the original link. ### You can follow these steps to customize the event replay SMS before the event or after it ends: 1. Scroll down and select the event you want to customize its replay email. ![](/files/lOjwxkt6UteLL6tVqpZM) 2. Head to the Customize Ticket tab. ![](/files/5qmHIssdG7wqAGSD89Zj) 3. In the Customize Replay Email section, click on **Customize SMS**. ![](/files/eEbwidaxGac271SGI1ws) 4. Update the SMS content and click Save. If you want to learn about the available SMS customizations you can check the how to use the email editor article. ![](/files/fExDmEJifwCpnHUPJYnB) ## **Customizing event replay SMS** You can follow these steps to customize the event replay SMS before the event or after it ends: 1. Scroll down and select the event you want to customize its replay email. ![](/files/ZFmgWCZIIhyzr7og74xO) 2. Head to the Customize Ticket tab. ![](/files/LDqHefdDcxiLg4HxrXLv) 3. In the Customize Replay Email section, click on **Customize SMS**. ![](/files/tDXgRnoqS0Pj1Xh26s4z) 4. Update the SMS content and click Save. If you want to learn about the available SMS customizations you can check the how to use the email editor article. ![](/files/lXjqf6lGm4IAJB5Ygpq5) # Overview - Event hosted on Starstream When doing an online event, you can choose to host the event on Starstream. Hosting the event on Starstream enables extra security features. Those extra security features reduce the risk of link cross sharing, but require a bit more complex setup. An event hosted on Starstream looks like this:

Event hosted on Starstream

## Protection 1: Starstream Login Protection Event hosted on Starstream include additional security. The first thing is that in order to access the event, each customer must go through a login protection that will require them to enter a magic code.

Login Protection Page presented to the user when he tries to access the event.

Then the user will receive a magic code via email or SMS:
Then they can validate their identity as the last step of the login protection:
Now they have access :tada:
## Protection 2: Connection Monitoring An additional protection of hosting your event on Starstream is that each ticket is valid only for one connection. If a user tries to share his ticket with another attendee, he will get kicked out of his session. This ensure that each viewer has bought a ticket. 1 Ticket = 1 Connection. {% hint style="info" %} Note: This feature checks for connection every 1 minute. Therefore, there could be a 1 minute delay before a user gets kicked out. {% endhint %} For example, if a user wants to share his ticket with his friend that has not paid for the ticket, he will get kicked out and he must buy a ticket.

User getting kicked out for sharing his ticket.

# How to create an hosted online event To host an event on Starstream, first create an online event like you would normally do, and then scroll down to the event link section:
Now check "Host on Starstream":
Then add the **embed video code** and **description** that should appear on Starstream hosting page:
You can preview the hosted page by clicking on "Preview Hosted Page":
You can also view the page with login protection (What the customer will see) by clicking on "View Hosted Page"
Then don't forget to click "Save"
You're done! :white\_check\_mark: # Embed video code This page focus on how to get the embed code to paste into the "Embed Video Code" section. The question you might have at this stage is "how can I get the embed video code I need to paste?"

How to get the embed video code to paste in the "Embed Video Code" section

Depending on the platform you're using to host your live stream, there's a different procedure to fetch the embed code. ## Youtube - Video On Youtube, open the video you'd like to embed, and click on the "share" button
Then choose, "embed" and click "copy"
## Youtube - Live stream When doing a scheduled Youtube live stream, get the sharable URL by going to "Share" -> "Copy Link"
Then open that link in a new page, click "Share" and copy the embed code:
## Vimeo - Video On vimeo, select "Share"
Then copy the text in the "embed" section:
## Vimeo - Live stream For live stream hosted on Vimeo, find your event in your admin interface, open it and click on "Embed":
In the pop up, choose "Specific Domain" restriction
Then add "servers.starstream.app" as the restricted domain. This will make sure your customers can only watch this event on the Starstream hosted page. This adds event more protection. ``` servers.starstream.app ``` Finally, click "Copy Embed Code"
If you need additional help, you can reach our support here: ## Other platform You can follow a similar procedure for other platform. Platforms often have a "embed code" sharable snippet that you can paste into Starstream. If you need additional help, you can reach our support here: ## Platform without embed code (Zoom, Google Meet, ...) Some platform do not have sharable embed code, for example Zoom and Google Meet. You might want to host your event on these platform, but still benefit from Starstream login protection that comes with hosted events. In that case you can leave the "embed video code" section empty and make sure the "event link" is set to your secret link, and a button to display the event will be displayed instead like this:
You can modify the text of the button by going to "Customize Ticket" -> "Customize Order Page Button"
# Protection Levels ## Security Comparison Vimeo live stream offers better domain restriction, but it’s a paid service. Youtube Live stream is free. See this comparison table | | **Domain Restriction (to stop someone from scrapping the link)** | **Price** | **Protection level** | | ------------------- | ---------------------------------------------------------------- | ------------------------------ | -------------------- | | Vimeo Live Stream | Yes | \~65$/Month + 7 day free trial | Maximum | | Youtube Live Stream | No | Free | High | | Youtube Video | Yes | Free | Maximum | | Vimeo Video | Yes | Free | Maximum | To learn about the maximum security setup for a live stream, see [this article](/hosted-online-events-with-extra-protection/starstream-+-vimeo-100-login-protection). # Starstream + Vimeo: 100% Login Protection To stop all form of video sharing, you can use Vimeo Live Stream **Viewing privacy** to restrict your live stream to only be playable on your domain. Even someone stealing the Vimeo link won’t be able to play it on the Vimeo website. Starstream + Vimeo provides maximum security.
More details about Vimeo Viewing Privacy settings: ### Starstream + Vimeo Demo: Trying to steal the vimeo link Here’s a demo of someone trying to steal the Vimeo link and being blocked: {% embed url="" %} As you can see the attacker is not able to steal the Vimeo link, he’s only redirected to an image and can’t do anything about it. If the attacker manages to steal the link, he gets a “unauthorized” page:
Therefore the participants accessing your live stream event must pay for a ticket with Starstream to access the event. ## Vimeo Price Vimeo Live Stream feature is a paid service. You need the advanced plan to get the Live Stream feature. It’s about 65$/month. However, Vimeo offers a **7 day free trial**.
Vimeo cost money to host live events, however you get 100% security in return. Starstream makes sure that your attendees have paid the ticket to access the live stream and Vimeo makes sure that the live stream can only be seen on your live stream page. If Vimeo is too expensive, you can use Youtube instead. Youtube is totally free, but does not offer the domain restriction for live stream. Youtube does offer domain restriction for video. See our help article here: [Create a live stream event on Youtube](/starstream-online-events/creating-event-link) ## Demo: How to setup Vimeo Here’s a complete demo of how to setup a Vimeo live stream to only be playable on your Shopify store domain. {% embed url="" %} 1. Create a live stream
2. On the live stream setting page, make sure to set the Viewing Privacy setting to “Hide on Vimeo” and “Specific domains”. For the domain, change insert your Shopify domain on which the live stream will be played. This is usually your Shopify store URL.
*Add "servers.starstream.app" as the restricted domain.* ``` servers.starstream.app ``` Your live stream should now be totally protected by Vimeo to only be playable on the page where your hosting the live stream with Starstream. For any question, please contact
# Customize your hosted online event You can add HTML to decorate and make your description look better on the Starstream hosted event page:
You can insert emoji, title, stylize text and more. Here's a template: ```

🎤 Performance Overview

DAY6 lit up the stage with their electrifying performance of "Welcome to the Show" on Music Bank, aired on KBS WORLD TV on March 22, 2024. This captivating performance showcased the band's dynamic energy and musical prowess.

👀 What Fans Are Saying

  • 💖 "DAY6 makes me so happy I can't put it into words."
  • 🎉 "They belong on stage, they all look so happy performing again."
  • 🌟 "Props to the stylist for Wonpil's legendary look today!"

🔁 Replay Value

Fans can't get enough of the performance, with many replaying the video to catch every nuance of DAY6's exceptional live vocals and stage presence.

🎶 Behind the Music

The song "Welcome to the Show" continues to resonate with listeners, showcasing DAY6's versatility and deep musicality.

``` If you're good with HTML (the templating language), go ahead and insert whatever HTML you need to make your description pop! If you're not familiar with HTML, a tool like [ChatGPT](https://openai.com/chatgpt) can write HTML for you. Here's some prompts you can use to generate HTML: 
Convert this event description into a concise HTML snippet using divs for structure. Breakdown themes into sections each with appropriate headings and paragraphs. Avoid using the head element or external stylesheets, ensuring the snippet is self-contained for easy integration. Add a representative emoji at the beginning of the title of each sections.

Here's the description to convert:

"
insert your description here
"
# Creating an in-person event Creating a new in-person event and setting it up for the first time. To create a new in-person event, you have to create a new product from your Shopify dashboard, then create a new event from Starstream. These are the steps to create a new product on Shopify: 1. From your Shopify’s main dashboard, head to **Products** from the menu to the left of the screen. ![](/files/HqO44ABiHSH7SHUhRNfS) 2. Click on the **Add product** button. ![](/files/U0MBRcEJA3kCqFJwOewQ) 3. Type a title for the product that will be the title for your event, and add a description if you want to. ![](/files/C8ONJAaUsnLM3siYBy9y) 4. Here, a title and a description are added. ![](/files/gW40apDdX1L7lcB8Zf2f) 5. Add an image to your event by clicking on **Upload new**, then uploading an image or inserting its link. ![](/files/wqq0DpEQ6VX05RMutyvo) 6. Here, the image is added. ![](/files/8XSoe0tRRuPe8NbK1UwY) 7. Add a price for your event. If there is no limited number of invitations, uncheck **Track quantity**. If not, you can check it. ![](/files/HlB5BqPNvwOjc0Z87eEN) 8. Uncheck **This is a physical product**. After you are done with customizing the Shopify product, click on **Save** in the top left corner. ![](/files/58we4Z7yqLsCvhSnEclV) 9. Your product is created. You can find it in the **Products** section from the left menu in your main Shopify dashboard. ![](/files/aTgLnqi4U5B0nVaVn5qg) To create a new event from your Shopify product, follow the following steps: 1. Head to Starstream, then from your main dashboard, click on **New event**. ![](/files/DPCvsyuzjsKcchVLsroM) 2. Select the product page you want to turn into an event from the list, then click **Add**. ![](/files/mCCpcBkv0vnciEtbfxXP) 3. Select your event type as **Physical Event** and click **Next**. ![](/files/WcTlZuvgYBxIlEND1n5t) 4. In Event Date, select the date and time of your event, The time is according to the timezone you select from the dropdown menu. By default, the timezone is detected by your browser and applied. ![](/files/DI1m0VAzgkFrGy1nnjQI) 5. In Event Location, type the exact address of the event. This is an optional step. Click **Save** after you finish. ![](/files/2qP2dE1tAXqMI2iWsYPS) 6. Your in-person event is created. ![](/files/J0raLgINh9LKOZLnE1Ov) 7. You can find the event in your main Starstream dashboard. Click on it for customization and settings. ![](/files/CjoQXDbLel1S8USfEU25) After you have created your event, your next step can be: * [Customize the event ticket](/starstream-ticket-customization/event-ticket) * [Understanding how people buy and access in-person events](/starstream-in-person-events/inperson-event-customer-journey) # Accessing a In-Person Event The entire journey of customers from visiting the event page to buy it to accessing the in-person event. This article is meant to help you understand how customers engage with your in-person events, from the moment they purchase the ticket to the moment they access the event. This is what happens: 1. The customer visits your Shopify store and ends up on the product page. They add the product to their cart and proceed to checkout. ![](/files/nGfQvooBJ0rKmFa1RXVC) 2. In the checkout page, they add their email or phone number, fill their bank card details and pay for the product. ![](/files/xzMUYdEcoTr0Cr3NosvJ) 3. A message shows payment details and that the payment is successful, and a purchase confirmation email is sent from Shopify. ![](/files/FvryEiOyp1iQMd3EEC8z) If the event has already started, they can access it via the button on the top right in this order confirmation page. 1. The register confirmation is sent to the customer immediately after purchase via email and SMS. They can add the event to their calendar from the button in the email. It is followed by two reminders sent via email and SMS. The ticket is also immediately sent to customers via email and SMS with the QR Code. For convenience, they also receive notification via email and SMS 24 hours and 1 hour before the event starts. You can learn more about the timing of sent emails and SMSs from the notification timeline article. ![](/files/NdECH3Jx9IqP1gosNJ7F) 2. All they have to do is show you the QR code that you scan with the scanner, to grant them access to the event immediately. ![](/files/RqWJskQE4VwWpvHXbCCq) # Scanning QR codes How can event owners use QR Code scanning for QR tickets generated by Startsream. QR codes are automatically generated by Starstream for in-person events. Every QR code is unique and can be used to validate attendees' access at the location of the event. To validate the access, you can use the [Starstream QR Scanner](https://servers.starstream.app/scanner/qr_latest), or validate tickets manually. Here what your attendees' QR code looks like: ![](/files/VfZSnM48hHcAreyes2Ms) {% hint style="info" %} Access the Starstream QR Code Scanner by [clicking here](https://servers.starstream.app/scanner/qr_latest) {% endhint %} ## **Scan QR codes** To scan QR codes, you can use the [Starstream QR Scanner](https://servers.starstream.app/scanner/qr_latest), which works on phone, tablet or laptop. Here's how to get access to the Starstream QR Code scanner: ### On your computer 1. Open Shopify Admin 2. Open Starstream (Shopify App) 3. Open your event in the Starstream management interface 4. Open the [Starstream QR Code Scanner](https://servers.starstream.app/scanner/qr_latest)
### On your phone {% hint style="info" %} Shortcut: Send this [link](https://servers.starstream.app/scanner/qr_latest) to your phone instead of following those steps below. {% endhint %} 1. Open Starstream dashboard on your phone 2. Scroll down and click on the in-person event you want to scan QR codes for. 3. Make sure you are in the event tab. 4. Scroll down to the Validate QR Codes section, and click Open QR Code Scanner. You can save[ the link to the scanner](https://servers.starstream.app/scanner/qr_latest?shop=live-labs-test.myshopify.com) to access it directly later or send it to your team. ## Using the scanner A browser message will appear asking to allow the website to access your camera, click **Allow**.
The next screen asks to enter a name for the scanner. If you have multiple scanners for the same event, you can give them relevant names to quickly identify where a ticket was scanned. Add the name you want and click **Save**. The scanner is opened and you can start scanning codes to grant access. When a valid code is scanned, you will see this screen, and you can click **Next** to continue scanning other tickets. If a ticket was already scanned you'll see this warning screen. It shows which device scanned this QR code first. It prevents people from re-using the same QR code across many entry points.
You can click on History to view the tickets you have scanned.
## Validate QR Code manually You can also validate QR Codes manually by clicking on **Manual Enter**. Simply enter the code that's displayed below the QR code in the email.
## Download the list of participants You can also download the list of participant on your computer. From there you can either use a spreasheet software to validate QR codes manually or print a paper version to bring on-site. To download the list of participants, go to **Participants -> Download List of Attendees -> Click Download**.

Download the list of participants

The resulting list looks like this, you can use the "QR Code Secret" column to match against the QR Code secret in the email.
## Scan synchronization You can share the [Starstream QR Code Scanner](https://servers.starstream.app/scanner/qr_latest) to as many devices as you like (preferably smartphones) and scans will synchronize in the cloud to prevent QR code re-use accross entry points. For example, for an event with three entry points, you might have one staff member at each entry, each equipped with a phone for scanning. When a guest's QR code is scanned, the information is immediately synchronized with the cloud. This real-time syncing ensures that the same QR code cannot be used again at any of the other entry points. This system effectively prevents fraud by blocking multiple entries with the same code.
## Scan Statistics You can view detailed statistics about your scans from the Statistics tab under your event.
# Notification Timeline Different notifications sent to customers for in-person events and when each of them is sent. When any customer buys a ticket, a series of automated notifications (emails and SMSs) are triggered. Here are the types of notifications sent to users who buy tickets for in-person events: 1. **Register confirmation**: The register confirmation is sent instantly by email and SMS when the user buys the ticket, to confirm the transaction and the details of the event. This notification includes a link to add the event to the calendar (Google, Apple, Outlook, Yahoo!). 2. **Ticket**: The ticket is sent in an email and SMS immediately after the event purchase. It includes the QR code to be scanned to grant event access. 3. **Reminder notification 1**: The first reminder notification is sent 24 hours before the event starts, so that they remember the event starts the next day. This reminder notification can be disabled. 4. **Reminder notification 2**: The reminder notification is sent when the event time comes, so that users find the QR code on the top of their email’s inbox.This reminder notification can be disabled. ## **Reviewing this information** You can always find this timeline by clicking on any event from the main Starstream dashboard, scrolling down the Event tab:
![](/files/3we8VHwvmM7fJ3ZJCFgp) ## **Reviewing sent notifications** You can view a list of sent notifications by following these steps: 1. Scroll in your main Starstream dashboard and click on your event.
2. Click on the participants tab. ![](/files/v8bJyDe5WXI8FTMy0tm7) 3. Scroll down until you see the Last tickets sold section. Here you will find the sent notifications in the card for each sent ticket. ![](/files/GezKEEM2CW3KvV2lbpoM) # Downloading list of participants Steps to download a list of the in-person event attendees (participants) and details of their reservation. You can download a list of event attendees who have bought tickets via Starstream in CSV format. The downloaded sheet also includes those attendees added manually. When you download the list, it will have the following details for every attendee/ticket: * **Ticket Id**: a unique ID for every ticket. * **Created At**: date of event ticket purchase. * **Email or Number**: email or phone number of the attendee. * **Customer Name**: name of the attendee who bought the ticket. * **Customer Name (Shipping)**: name of the customer who bought the event. * **Product Variant**: name of a product variant if selected in shopify. * **Starstream Fee**: Starstream fee for this ticket so you can track fees accurately. * **Test Ticket**: whether this is a test ticket or a real one. * **Order ID**: a unique ID for the order of the ticket. Here are the steps to download a list of participant for an online/in-person event: 1. In your main Starstream dashboard, make sure you are in the Events tab. ![](/files/AkgqDLKxETp0INi7DCHo) 2. Scroll down and click on the event you want to download its list of attendees. ![](/files/k1jiyCDm5HBB02e2YkuF) 3. Make sure you are in the Event tab of your event. ![](/files/aNxiCBcAXPdWv9L7K1bH) 4. Scroll down to Download List of Attendees, and click Download. ![](/files/gE0aU1gfdr7ssunn9IZ0) #### **Note**: Your event’s list of attendees is downloaded with all the details in CSV format, which opens with Microsoft Excel or Google Sheets. Alternatively, you can follow steps 1 and 2, then follow these steps after clicking on your event: 1. Instead of the Events tab, click on the Participants tab. ![](/files/mhc44pwpOr9phOs6qHJ5) 2. Scroll down to the Download List of Attendees section, and click **Download**. The file will download instantly. ![](/files/9oeRXJKH6mAUEpIRSpbm) You’ll get a list that’s similar looking to this
You can always match the **QR Code Secret** column with the ticket code to manually validate tickets in case internet is down:
# Sending a test ticket for an in-person event Steps to send a test ticket to your email to check how it looks before publishing the event page and ticket. To check the appearance of the ticket and the content of its email like users will see it, you can send a test ticket to any email. Here are the steps to send a test ticket to your own email: 1. From your main Starstream dashboard, make sure you are in the Events tab. ![](/files/iUK2FCsvC3obyXRdIYBf) 2. Scroll down and click on the event you will send its test ticket. ![](/files/6QB2gY0IOYB7P4Q6e2WQ) 3. Make sure you are in the Event tab. ![](/files/Do4A4xuZsXU41jppVPIi) 4. From the Send a test ticket section, add the email you want to send the test ticket to, then click the green **Send the test ticket (Free)** button. Note that it can take up to 10 minutes to receive the email. If the email goes to spam, check your sender settings.
# Sending and customizing event replay for in-person event Sending your in-person event replay to customers via email and SMS, and customizing both messages. Starstream allows you to send a replay to all attendees after the event is over. The replay can be sent via email and SMS. The replay link is by default the same link to the live stream, but if you want to upload the replay yourself, or to another platform or using a platform that doesn’t offer the replay on the same link, you can freely change the link before sending the event replay email. You can customize replay email and SMS before and after the event date is past, but you can’t send a replay until the event time is past. ## **Sending an online event replay** After the event, you can send the event replay email by following these steps 1. In the main Starstream dashboard, make sure you are in the Events tab. ![](/files/riwexDzUjB315GmwBuoF) 2. Scroll down to Past events, and select the event you want to send its replay to the attendees. ![](/files/NqDW6vrwYo1yb7aAILUJ) 3. Make sure you are in the Event tab. ![](/files/CsCNbwFZ1OJHPYtVM4jC) 4. Scroll down to the Send replay of the event section, and click the **Send Replay** button. ![](/files/3j6uOXvzKA5CmcdGYkzr) 5. The section will expand. By default, the Use secret link as replay link is checked, so that the livestream link is automatically used. ![](/files/EzxfJjoQ1vSdv9msgdRe) 6. If you need to add another link, uncheck the box and add the new link in the link field under the checkbox. ![](/files/nXsvjnPvxeYwvFQYdA4y) 7. If you don’t, keep the box checked. After finishing, click Send Replay. You have only one time to send a replay for every event, so make sure you have customized the email and added the right link. ![](/files/NnlLu5cTIttXeQlCacRy) 8. The replay email is now sent. A text will show at the bottom of the section. ![](/files/4rSpLkVcxofK8J4uWtkv) #### #### **Note**: If people visit the event page and buy the event after it is streamed, they can still buy it, but they will buy the ticket with the event replay instead of the livestream. ## **Customizing event replay email** You can follow these steps to customize the event replay email before the event or after it ends: 1. In the main Starstream dashboard, make sure you are in the Events tab. ![](/files/Wdd50E6FyRv9DwXndWbn) 2. Scroll down and select the event you want to customize its replay email. ![](/files/JT0zpAH5dmzhJNo6RzOn) 3. Head to the **Customize Ticket** tab. ![](/files/U4etxQqGi1fOCd9OthPa) 4. Scroll down to the Customize Replay Email section and click **Customize Email**. ![](/files/mP8YhOSBjsv2hksivlIh) 5. Edit the field you want for the email that will include the replay link. You can’t customize the replay link from here. It can only be customized after the event ends, with the steps explained in the second part of the article. ![](/files/8KzPP2cQtuLQkjn81FFF) 6. Scroll down to check a preview of the email with the customizations you make in real-time. After you finish, click **Save**. ![](/files/AvOMOivfWFeBlZkALc2T) Your changes are saved and the event replay email is now customized. ## **Customizing event replay SMS** To customize the event replay SMS, follow these steps: 1. Scroll down your main dashboard and select the event you want to customize its replay email. ![](/files/4Q466soXFQPaOzMH446Z) 2. Head to the **Customize Ticket** tab. ![](/files/Qeu0rih90GcV2jbBhOQq) 3. In the Customize Replay Email section, click on **Customize SMS**. ![](/files/KeV6ELNay2LoI9JNQtpo) 4. After finishing the SMS customization, click on **Save**. If you want to learn about the available SMS customizations you can check the how to use the email editor article. ![](/files/Vh30URrsqZKM1Ww1pZht) # Customizing event ticket Customizing an event ticket for both online and in-person events. The event ticket is included in the email or SMS sent to the attendee before the event. You can customize both Email and SMS tickets separately to look different. This article is divided into **customizing email ticket** and **customizing SMS ticket**. ## **Customizing email ticket** To customize your email event ticket, follow these steps: 1. Click on the event you want to customize from the main dashboard. ![](/files/c2VfebUiq9AQ5cMv31OX) 2. Click on the **Customize Ticket** tab. ![](/files/Cy922RfOG3jceIwi8Foy) 3. On the Customize Ticket section, click on the green **Customize Email** button. ![](/files/fbsmeFTlkXxKvkRj8bNL) 4. The screen that shows the email editor is loaded, with many choices to customize the event ticket and the whole email through which the ticket is sent. You can [learn more on how to use the editor in the how to use the email editor article](/starstream-ticket-customization/the-email-editor). ![](/files/A8eJUJ3uz31VpEN5EPTf) 5. Below these customizations, you can find a preview of the ticket and the ticket email, make sure that it looks like you want it, then click **Save**. ![](/files/SRFI5kdUTALlR7wdWi3g) ## **Customizing SMS ticket** To customize your SMS event ticket, follow these steps: 1. From your main dashboard, scroll down and click on the event you want to customize its ticket SMS content.
![](/files/44ITW9BSWWtpz3Q7asmf) 2. Click on the Customize ticket tab. ![](/files/5SjeAN3AgePsHhagZhL8) 3. In the Customize Ticket section, click on **Customize SMS**. ![](/files/AeariSwkJh47N9iNsPkU) 4. The SMS customization section is expanded. Finish your edits and click on **Save**. If you want to learn about the available SMS customizations you can check [the how to use the email editor article](/starstream-ticket-customization/the-sms-editor). ![](/files/pvPXqPuxkQtYSaj32VOO) # Customizing register confirmation Steps to customize confirmation email and SMS for your event. The register confirmation is the email and SMS sent to attendees confirming they have bought the ticket. You should customize the register confirmation email and SMS separately, and they are both covered in this article. ## **Customizing Register Confirmation Email** To customize the register confirmation email: 1. Click on the event you want to customize from the main dashboard. ![](/files/bIcG33y1k6aN2hdvEUsK) 2. Click on the **Customize Ticket** tab. ![](/files/OPOTrdMPwb9XEZkHa0Ez) 3. Click on the green Customize Email button. ![](/files/HIdVqm1q0HtyhHHGMgXC) 4. The email editor is open and you can customize the register confirmation email and view a preview in real-time, finish editing then click **Save**. You can learn more about customization available in this email editor in [the email editor article](/starstream-ticket-customization/the-email-editor). ![](/files/IpP7nVPNPyXb6Se1qpik) ## **Customizing Register Confirmation SMS** To customize the register confirmation SMS, follow these steps: 1. From your main dashboard, scroll down and click on the event you want to customize its register confirmation SMS content. ![](/files/D9M0M3GvNumDJvUz9Yk7) 2. Click on the Customize ticket tab. ![](/files/5mdnLUvqgtLBvMG7qmGm) 3. In the Customize Ticket section, click on **Customize SMS**. ![](/files/vAAlwTrU9n8MmSC5X0rI) 4. The SMS customization section is expanded. Finish your edits and click on **Save**. If you want to learn about the available SMS customizations you can check the [how to use the SMS editor article](/starstream-ticket-customization/the-sms-editor). ![](/files/UpGM6vjCBhAgGSrENeW0) # Customizing default ticket, register confirmation & replay emails & SMSs Customizing default emails and SMSs for tickets, register confirmations and event replays. Starstream allows you to set default ticket, register confirmation and replay emails. These defaults will be automatically assigned to new events you create, and when you open the email editor, it will start at the default version you have set. To change these defaults, follow these steps: 1. In your main dashboard, head to the Settings tab. ![](/files/egyXwuTlILtZq7NOLtMn) 2. Make sure you are in the Content Settings tab. ![](/files/psj5LnuMrZuAsOkOfxgC) 3. Scroll down. To change the default register confirmation email for online events, in the Customize Register Confirmation section, click on **Customize SMS** or **Customize Email** to start customization. ![](/files/p6qbAFJ7z5DYO86W7Xs6) 4. To change the default ticket email for online events, in the Customize Ticket section, click on **Customize SMS** or **Customize Email** to start customization. ![](/files/krTImKzFaUQhzWKNXTa0) 5. To change the default ticket email for in-person events, in the Customize QR Ticket section, click on **Customize SMS** or **Customize Email** to start customization. ![](/files/C9owgwo8vCG39SKvA6Uo) 6. To change the default replay email, in the Customize Replay Email section, click on **Customize SMS** or **Customize Email** to start customization. ![](/files/iCLf4rPYjiOwccAe3UcR) 7. Every one of these choices will open [the email editor](/starstream-ticket-customization/the-email-editor) or [the SMS editor](/starstream-ticket-customization/the-sms-editor). You can learn more about each in their respective help articles. # Using the email editor Customizing your ticket, confirmation and reminder emails using the internal email editor. The Email Editor is opened when you click on Customize Email on any notification type (ticket, register confirmation, reminder or replay). ![](/files/RJZ69UwfDF8FndOZEr5Q) ## **The main sections of the email editor** #### **The ‘Edit Content’ section** The edit content section allows you to change the contents of the email and edit all the text included. It contains customizations for anything you would need to change. ![](/files/x9Nkie02k3ciXl9oflXP)
#### **The ‘Design’ section** The design section lets you tweak the appearance of the email, changing colors and other appearance characteristics. ![](/files/cxmJzZI5KVaCaMqCCoBQ) #### **The Preview section** Under the Edit Content section, you’ll find the preview section. This section will show you how the email will finally look. The preview section is updated in real-time, meaning that any edit you make on text, colors or any content is instantly updated so that you check its look. ![](/files/rV3zsK79TuDWNerCz8E0) ## The 'Edit Content' section ![](/files/ZSDO0gLYoVtJwhygejW7) #### Available variables "Available Variables" lets you copy different variables and paste them in any of the elements in the Edit Content section. Different variables insert different information without having to type it manually. For example, the variable product\_title will insert the name of your event anywhere. So if you make the subject as “Your ticket for product\_title”, and the name of your event (name of shopify product page) is “Webinar: Future of S\&P 500”, then the subject will show as “Your ticket for Webinar: Future of S\&P 500“. ![](/files/1pH5y3cfqzIzALM1p71g) \ These are the available variables: **product\_title** — will insert the shopify product name (it is supposed to be your events title) **shop\_name** — will insert the name of your Shopify store (it is supposed to be brand or entity name) **customer\_name** — will insert the first name of the customer who bought the ticket **secret\_link** — will insert the secret link to your event livestream **event\_time** — will insert the date and time of your event **event\_location** — will insert the location of your event (you can change the location in the Event tab after clicking on your event from the main dashboard) **shopify\_product\_url** — will insert the url of the event’s product page **add\_to\_calendar\_link** — will insert a shortened link to add the event to calendar directly **insert\_calendar\_logo** — will insert a calendar icon **event\_time\_disclaimer** — will insert a disclaimer with the date and time of the event #### **Subject** The subject of your email, as if you write it in the subject section on any email app. #### **Title** The largest header of the email that appears on top of the email body. \ **Button Text**\ **The text on the button in the email. The button will take the user to the event link for the ticket email, to the xxxxxxxx for register confirmation and to the replay link for the replay email.** **Upper body** The content (text/variables) under the title. **Lower body** The content (text/variables/html) under the button, It is an HTML code by default. You can edit the text inside it without having to create a new code. **Footer** The content (text/variables) at the bottom of the email. ## ## The 'Design' section **Body background color** Change the color of the background for the email body and the in **Body border radius** Change the round shape of the email body background at the edges. Higher radius means more round shape. **Button border radius** Change the round shape of the button edges. Higher radius means more round shape. **Button text color** The color of the button text **Button background color** The color of the button background. **Footer text color and background color** The color of text in the footer. **Footer background color** The background of the footer. Default is black. ## **Saving & Sending Tests** * After you finish editing, you can click the **Save** button to apply the changes. * If you click **Save as default template**, the edits are saved as a default for new event emails of the same type. If you Save as default template for a ticket email, future ticket emails for events will start with the edits you saved. ![](/files/1vZIspxNEGV4mDGLsRar) * In the Send test email section, you can type your personal email and click **Send** to check the final look of the email. The email may take 10 minutes to show up in your inbox. Also always check the spam folder for the email. ![](/files/aw084V2XcAwYDZFURZSA) # Using the SMS editor Customizing your ticket, confirmation and reminder emails using the internal SMS editor. The SMS Editor is the editor that is opened when you click on Customize SMS whether you are customizing the ticket SMS, register confirmation SMS or event replay SMS. ## **Your SMS Editor interface** Your SMS editor interface includes the following: #### **SMS text** The text box where you enter the content of the SMS including text, links and variables. ![](/files/flrxyHCEMNw3YohGccoT) #### **Save** This button saves your changes. ![](/files/uLeG7e4J6W7BmO2didhr) #### **Save as default SMS** This button saves your changes as a default SMS template for future events. It applies only on the type of SMS you are editing, so if you are customizing ticket SMS, the template will be saved for future ticket SMSs and not all SMSs. ![](/files/E73SA6dDFn7YSxi4Xmyl) #### **Reset** Returns the SMS content to Starstream’s default. ![](/files/WRRPSGVZQ4kgll8Hl8DZ) #### **Available variables** Discussed in the following section. ![](/files/kenufDBeK0elitRM5oLr) ## **Available variables** Available Variables is a drop down menu that lets you copy different variables and paste them in the SMS content. Different variables insert different information without having to type it manually. For example, the variable product\_title will insert the name of your event in the SMS. So if you make the content as “Here is your ticket for product\_title”, and the name of your event (name of Shopify product page) is “Webinar: Future of S\&P 500”, then the subject will show as “Here is your ticket for Webinar: Future of S\&P 500“. ![](/files/yZtxby7xZzJvQVvWLPw9) These are the available variables: **product\_title** — will insert the shopify product name (it is supposed to be your events title) **shop\_name** — will insert the name of your Shopify store (it is supposed to be brand or entity name) **customer\_name** — will insert the first name of the customer who bought the ticket **secret\_link** — will insert the secret link to your event livestream **event\_time** — will insert the date and time of your event **event\_location** — will insert the location of your event (you can change the location in the Event tab after clicking on your event from the main dashboard) **shopify\_product\_url** — will insert the url of the event’s product page **add\_to\_calendar\_link** — will insert a shortened link to add the event to calendar directly **insert\_calendar\_logo** — will insert a calendar icon **event\_time\_disclaimer** — will insert a disclaimer with the date and time of the event # Customizing the order page button Steps to change the appearance of the order (reservation) button on your event page. Starstream allows you to change the text of the order page button. Users click on this button to buy your event from the order page. Here is how to change the button text: 1. In your main Starstream dashboard, make sure you are in the Events tab. ![](/files/k7afvcFa9oGpbw1XbY6T) 2. Scroll down to the event you want to customize its order page button. ![](/files/lTRyjJJKQ3X2omHgI6Cv) 3. Go to the Customize Ticket tab. ![](/files/oiBPMl5wl1MZ8ThrKENv) 4. Scroll down to the Customize Order Page Button section. Type the new text for the button, You can click reset to return the button to its default text. ![](/files/nu5ZiH4Cf92uuLXSohYt) 5. Click **Save**. ![](/files/XZFaa45Pwsz5XRcJRDMw) # Adding participants manually How to add a participants (attendees) manually to your event, without them having to purchase the event. You can add participants manually to your event, and they will be registered and will receive a ticket without having to checkout. Here are the steps to do it: 1. In your Starstream dashboard, make sure you are in the Events tab. ![](/files/O7eWTBeLnoS3Qyy8KMfR) 2. Scroll down and click on the event you want to manually add a participant to. ![](/files/BLPCLMlE3Ll1soio2yA9) 3. Go to the ‘Participants’ tab. ![](/files/DChbZs4bzBI7RmRvuAE1) 4. You can add a participant by either email or SMS. To add a participant by email, type the email and click **Add**. ![](/files/4btr1DwKIar1C9SCCyy7) 5. A confirmation window will show up. Click **Confirm**. ![](/files/9UsUTVUTObzBqftvCdub) 6. To add a participant by phone number, type the phone number of the participant. If you don’t select the country and type the number with the country extension, it will detect the country automatically. Click **Add** after filling the fields. ![](/files/R5Ri7gI7RTJ01StQyetG) 7. A confirmation window will show up. Click **Confirm**. ![](/files/huCatilaELyrhTMnOvvX) That is it. The user will receive a ticket within 2 minutes via email or SMS. #### **Note**: You can also find the same section to add tickets manually by clicking your event, then heading to the participants section. ![](/files/greQZh5PiDyA0voATuAj) # Sending custom (manual) emails to your participants Sending a manual custom email to your attendees about anything related to the event. Starstream allows you to send custom emails to customers from inside the platform, so that you can communicate the message you want with them. You can send only one custom email to customers per event for free, and you can send unlimited custom emails with the Starstream Pro subscription. Here are the steps to create and send custom emails to event participants:
1. In your dashboard, make sure you are in the Events tab. ![](/files/4hpbnE6ToNIHIWIvR33q) 2. Scroll down and click on the event you want to send manual custom emails to its participants. ![](/files/nRJThSB4pDfeHsROCdtb) 3. Make sure you are in the Event tab. ![](/files/t57nTPDgUR9L8cskigNt) 4. Scroll down to the Send an email to my participants section and click on **Get Started**. ![](/files/ZwylWrAJMx0CFvW5vJak) 5. The section will expand showing details about the process. Click **Continue**. ![](/files/CPgRpCL34EXYSpz2XmBk) 6. The section will now show fields to create the custom email.
7. Fill your email subject and body. ![](/files/QgCLT2iOMSmc1dCN40fS) 8. If you want the email to include a button, check the ‘Include a button in the email’ checkbox. ![](/files/HunijCUybitCI0Nhf9vh) 9. When you check the checkbox, the section will expand with two additional field for the button text and link. ![](/files/ZQt6T21xZd6RzSbRYAnI) 10. Fill Button Text, which is the text written on the button, and Button Link, which is the link the button takes the user to. For example, you can make the text “Add to calendar” and set the link as one to take the user to add the event to their calendar. ![](/files/1vg7PCbahmzt3Xe4G01N) 11. The **Open Advanced Email Editor** button will open the email editor, so that you can create a more customized email, if you need to. ![](/files/qxYizJkHdNTA5rq8B8G6) 12. The preview sending field and button can help you send a preview of the email to any email instantly before sending to customers. Type the test email in the field and click **Send Preview**. Don’t click next until you are ready to send the email to customers. ![](/files/DwKGZU6EUJvb6sz8zBV3) 13\. When you are ready to send the custom email to customers, click **Next**. ![](/files/XqTpye9ICNFFrJml3TxG) 14. The section will expand with additional details and a sending confirmation. ![](/files/U0grUG9WhEdfPS2nIJQo) 15. Scroll down and click **Send message to participants**. ![](/files/OFO2APenczz0QTYr5KdQ) 16. A final sending confirmation popup message will appear. Click **Send message to participants**. ![](/files/tPLqaAIh9hcCv2P3F1P9) The email will be sent to customers within 5 minutes. # Avoid Spam Filters Tips to avoid getting your emails flagged as spam. {% hint style="danger" %} Most of the spam problems can be solved by changing the sender address to "". See this video: {% endhint %} {% embed url="" %} Your emails -including the ones you send with Starstream- can get flagged as spam by email services like Gmail and Outlook. This will mean that they won’t make it to the customer’s inbox, and they won’t see your emails. ## Email Content Email services usually have different criteria to determine which emails are spam, and this criteria is not published by companies behind these services, so they can only be guessed and tried. Here are some tips to avoid your emails being flagged as spam when editing your email template in Starstream editor:

Starstream Email editor can be accessed in "Event" -> "Customize Ticket Tab"

### **Avoid words associated with spam email** Mailboxes use spam filters that work in different ways. One of the ways they filter emails is by detecting specific words that are usually associated with spam emails. Those are some examples: * Sales Language: Terms like "Buy now", "Free", "Guaranteed", or "Special promotion" can trigger spam filters. * Exaggerated Claims: Phrases like "Once in a lifetime opportunity" or "You have been selected" are typical of spam emails. * Financial Content: Words like "Income", "Investment", "Million dollars", and "Credit" can be red flags. * Urgency or Pressure: Phrases like "Urgent action required", "Immediate response needed", or "Don’t miss out" can be problematic. ### Color Usage * Avoid Overuse of Bright or Neon Colors: These are often associated with spammy content. In particular, bright red should be avoided. * Text colors: Use standard text colors (black or dark gray) for the majority of your email text. ### **Don’t overuse hyperlinks** Spam emails usually contain an excessive number of hyperlinks. You should avoid including more than a few links in your email. ### **Consider the design style of spam emails** The email editor allows you to design your email freely. However, you should avoid some design aspect that can flag your email as spam. One of these aspects is flashy colors in the design. These colors can include red and green. For text, avoid adding text in green, red or white. It is recommended that you use black or gray for your emails. Broken HTML code can also lead to getting your email spammed. Make sure that you edit or add html codes that work in Startsream’s email editor. ### **Send a test before bulk sending to customers** While using the email editor, you can send a test email to any of your personal emails to see if it gets spammed or not. Use this feature before sending bulk emails to customers or before the time specific emails like ticket emails come and the emails are automatically sent. You can begin editing and testing all of your emails in Starstream right away after creating the event. ## Sender Email Another very important factor is the sender email. You can customize the sender email in “Settings” → "Sender Settings" -> "Edit sender email for Starstream tickets” to change the sender email. ### **Use a corporate email, avoid Gmail** If you want to avoid your emails being spammed, don’t use a Gmail address as a sender email. It is better that you use your company email, and if not available, AOL and Outlook emails get spammed the least.
{% embed url="" %} Try changing the sender email to: * A corporate email (not a gmail or hotmail), those are generally better to avoid spam * `tickets@starstream.app` : If you’re still having problem with a corporate email (or don’t have a corporate email) you can try using ****. Sometime it fixes the problem when it’s caused by sending domain mismatch. As a backup, Starstream always provides participants with a button to access the event (or get the QR Code) in the order page:
The participant will always be able to access the event this way event if the ticket email ended up in their spam. For any issue or additional question, contact ****. # Archiving and disabling events Steps to edit an existing event to archive or disabling it. Starstream allows you to archive or disable events. **Archiving an event**: An archived event is removed from your dashboard, not available for purchase and its pending notifications are not sent. **Disabling an event**: A disabled event is not removed from your dashboard, yet it becomes unavailable for purchase, and its pending notifications are not sent. ## **Archiving an event** Follow these steps to archive one of your events: 1. In your main dashboard, make sure you are in the Events tab. ![](/files/010IAOfwXa4tfHXM0ZqQ) 2. Scroll down and click on the event you want to archive. ![](/files/PgwJc1QQTwLXME0VxXnS) 3. In the Event tab, scroll down to the bottom. ![](/files/cDAQElpRzFq2hBWfXKdI) 4. Click on **Archive this event** at the bottom of the page. ![](/files/7tw4spLbnrbxHYVKqZGv) 5. A confirmation message will pop up. Click **OK**. ![](/files/y7vxLNiyDSpRM1wiNuW0) Your event is now archived and will not be in your dashboard anymore. ## **Unarchiving an event** The events archive is not visible in Starstream. However, you can unarchive your events by following these steps: 1. In your main dashboard, click on the **New event** button in the ‘Create new event!’ section. ![](/files/dqoLhnBcnSzRERwMIJej) 2. The archived event will appear in the list of events you can create. Select it and click Add. ![](/files/Z4y7oUJn9EboGTWLA1ni) Your archived event is now unarchived with all of its details. ## **Disabling an event** Follow these steps to disable your event: 1. In your main dashboard, make sure you are in the Events tab. ![](/files/SjyYtPA67Wro7MPfBEea) 2. Scroll down and click on the event you want to disable. ![](/files/wlMPAboVbYNmDU7sj0uD) 3. In the top right side of the screen, uncheck the **Enable event** checkbox. ![](/files/1QthG76twBxCQ25YSMSU) 4. Your event will be disabled and a message confirming it has been disabled will appear. You can follow the same steps to enable the event again. ![](/files/F6nGge5fq3x81RWcgf5I) # Customizing sender email & name How to customize the name of the sender and email shown to customers. Your sender email is the email used to send tickets and other notifications to customers. The sender name is the name of your company in the emails. This is how to change your sender email and name in Starstream: 1. In your main dashboard, click on the **Settings** tab. ![](/files/kstG8jnvNhX9xxjfLsin) 2. Click on the Sending Settings sub-tab. In the ‘Edit sender email for Starstream tickets’, click the edit button on the top right corner. ![](/files/KE2yP0mnnL0uWcOUIESy) 3. The section is expanded. ![](/files/QIEWKgT7lpruHXIaCEfu) 4. Type your business name in the ‘Sender Name’ field and your company email in the ‘Sender email’ field. If you want to avoid your emails being spammed, don’t use a gmail address as a sender email. ![](/files/wlmqDpJefPip19Dek0Vz) 5. If you want to reset the Sender email to Starstream’s default email, click **Send with **. Click **Submit** after you finish editing to save your changes. ![](/files/18WwnfgaeOadnaqI7JXK) # Changing bundle product notifications settings How to change notification preferences for bundle products. Bundle product notifications is a feature in Starstream that allows sending one only one email if multiple products are purchased by the customer in the same shopping cart. Tickets and reminders will still be sent later separately. To enable/disable and customize bundle product notifications, follow these steps: 1. In your main dashboard, head to the Settings tab. ![](/files/WaCOCOXOnkAmw2RMdbbT) 2. Click on the Sending Settings sub-tab. ![](/files/HbgpeT0jQJ1Os4JE786m) 3. In the Bundle Product Notifications section, check the Enable product notification bundling checkbox. ![](/files/XiMKusyI16uquf8OEm8i) 4. You can change the subject for the first email, the purchase confirmation email from Shopify, and the register confirmation email, sent from Starstream. ![](/files/beCKOWcoKdkZrfdjLHgf) The purchase confirmation and register confirmation email notifications will now be sent as one for the whole cart of products whenever a customer purchases more than one event. You can disable this setting by unchecking the box at any time. # Using and changing the free checkout email How to change the email use for the free checkout feature. The free checkout email is an email that you set on the platform, and when used at checkout, Starstream doesn’t take a fee. The free checkout email can be useful for testing event purchase as if you are a customer before publishing a new event. ## **Using the free checkout email** To use the free checkout email for testing, follow these steps: 1. Find your free checkout email address in **Setting -> Other Settings**
2. Head to any event page, add to cart and check out as if you are buying it. In the checkout page, type your free checkout email in the email field. ![](/files/JnckVCEOHFNljAfrNFcd) 3. Enter your credit card details. ![](/files/01BFdTp94giRGBTxiupw) 4. Type your billing address, and click Pay now to pay. You will be charged only the price of the event, and Starstream won’t take a fee. ![](/files/NjpTIl61tRUprJCkrDtH) ## **Changing the free checkout email** You can change the free checkout email from the settings. Follow these steps: 1. In your main dashboard, head to the Settings tab. ![](/files/SNSrLbYzTE8un3r8dRJZ) 2. From the Settings tab, click on the Other Settings sub-tab. Head to the Free checkout email section and type the new email you want to set for free checkouts. Click Change free checkout Email when you finish. ![](/files/Uxy0cfIRXDHcH4QZAWoM) # Changing your subscription plan How to change from a subscription plan to another. You can change your Starstream subscription plan at any time. Follow these steps to change your plan: 1. In your main dashboard, head to the Billing tab. Click on the **Change plan** button down the page. ![](/files/hlgMChs14ulziDj1lZoJ) 2. The plans will load in another page. Click the **Subscribe** button on the plan you want to change to. If you are changing from Free to Professional plan (Starstream Pro), you will be directed to the payment page, and once you pay, the new plan will be immediately activated. If you are downgrading from Profession plan to Free plan, the plan will be changed immediately after you click the Subscribe button. ![](/files/YEe1fxgjoyxm8LOgMhR1) # Disabling reminder notification How to disable reminder notifications for an event so that they aren't sent. Reminder notifications remind attendees who have bought tickets of your event of the event date and time before it happens. By default, reminder notifications are enabled for newly created events. To disable reminder notifications for any event, follow these steps: 1. In your Starstream dashboard, make sure you are in the events tab. ![](/files/NxroPBOGnIr9sGWxXZNn) 2. Scroll down and click on the event you want to disable its reminder notification. ![](/files/e0hfCzhzoKb5Un88WK70) 3. Go to the Event tab. ![](/files/ZJI4WuVOyD0WbJmLSFYY) 4. Scroll down to the Control Ticket Reminder section and uncheck Enable Ticket Reminder. Click Save. ![](/files/RGK9tgq2loCKSCd8u7OZ) # Starstream Advanced Features Overview {% embed url="" %} Watch this 12 minutes deep dive into Starstream advanced features to learn how to: * Edit ticket email and SMS content * Edit register confirmation email and SMS content * Insert decorative HTML inside the email body * Send test tickets * Use template variables * Understand the "last tickets sold" list and Starstream fee * Send the ticket immediately after checkout * Change the free checkout email * Change the sender email * Send replay of the event to the attendees after the event finishes * Change default template # Exclude Starstream fee from ticket's price {% embed url="" %} Starstream charges $0.99 USD / ticket. By default this fee is included in the ticket. This means that if you sell a $15 ticket, you pay $0.99 to Starstream and you have $14.01 left . Did you know that it's super easy to exclude this fee from the ticket. Your customers will pay $15.99 per ticket and you will have 15$ left after the checkout. Here is how it looks: ## **1. Make your product "Physical"**
Go to your Shopify Admin, select the products tab and select the product your are using as a Shopify event. In our case it's the " *Leadership Webinar*"
Make sure to refresh the page afterwards. ## **2. Make sure you have converted the product in Starstream** Go to Shopify Admin, then Apps, then enter the Starstream app and make sure you have converted the product into an online event.
## **3. Create a "Ticket Fee" shipping rate for this product** Go to Shopify Admin -> Settings -> Shipping and delivery
Create a new profile in custom shipping rates
Add all the products that you want to exclude the ticket price from #### **Create a new shipping zone**
Then create a new shipping zone with all the country in it. Call it "All World" #### **Add a rate**
Now add a rate.
Call the rate "Ticket Fee" (this is what your customers will see) and enter $0.99. > Warning for store in other currencies than USD: Starstream charges you 0.99$ in USD. If your store uses another currency, make sure to increase or lower this fee so it's equivalent to $0.99 USD. You might need to update the price when the exchange rate between your shop's currency and the USD changes a lot.
Click done, then click save. ## **4. You're done!** Now if you go into your shop and buy the item you see that the "Ticket Fee" is excluded from the the ticket price.
For any other questions contact our support: * [support@starstream.app](mailto:mailto:support@starstream.app) # Starstream Demo Store Visit our demo store: {% hint style="info" %} [https://demo.starstream.app/](< https://demo.starstream.app/>) Password: starstream {% endhint %}
# Overview Our Legacy login protection module was leveraging Shopify blogs instead of Starstream hosted pages. Here's the collection of pages from our legacy documentation for referrence purpose only. # Starstream Login Protection (Legacy) With Starstream Login Protection, Starstream will make sure that the ticket is used to watch exactly one stream. If somebody tries to open the live stream on many different windows, Starstream will kickout the older window and prioritize the newer window. This makes sure that your attendees must buy 1 ticket per participant. This increases your sales. ## **How login protection works** When login protection is enabled, the Start Watching button in the ticket email takes users to a protected page, instead of the live stream video directly. Here is what happens in detail:
1. The ticket is sent to the attendant email and they click on Start Watching. ![](/files/xDm5F5rjG4PXADXONfb8) 2. A window is shown, asking the user to enter the ticket number. ![](/files/ZJMq2BsjWEt0NxopOW4O) 3. After submitting the ticket number and clicking submit, the user is asked to enter the Magic Code, an OTP sent to their email. ![](/files/0DjLbmblc2MYpKlQCbZc) 4. The Magic Code email looks like this. ![](/files/MwengEL0qFpF6oS3C7lz) 5. When they enter the code and click Access Event, the page opens with the stream link embedded in it. ![](/files/n1Wu9xyHvDxabgfWWuZ6) ## **How to enable login protection** This feature is enabled by following two main steps, **creating a blog with an embedded stream** and **enabling the login protection with the blog URL in the Starstream dashboard.** To create the blog, follow these steps: 1. In your Shopify dashboard, go to **Blog posts** from the main navigation sidebar to the left. ![](/files/rwnR5vRiDZWf7wfHfIVy) 2. Click on the **Create blog post** button. ![](/files/uUCqwgdXxY1NmFeJRLts) 3. Add a title for the page, which will be visible to customers. ![](/files/UCGZQt3xuKAGxbiJD1P4) 4. In the content field, you need to embed your video. You need first to get the embed link for the live stream video. The method can vary by platform, but it is usually by sharing the video and choosing the embed option. ![](/files/53tqgUJSlDJttpeMW3pb) 5. For youtube, click on **Share**. The first choice to the left is **Embed**. Click on it. ![](/files/QG0ZZpqbMzqy4eqvshn6) 6. The embed link is shown, copy it, then return to Shopify. ![](/files/7bJc40t5TqRrNrshCkEb) 7. Click on the video icon on top of the content section. ![](/files/rkpVOURIPeMzev9i9rVJ) 8. Paste the embed link and click **Insert video**. ![](/files/HlIlLFfAhwj1HxHU1UU7) 9. The embedded stream will be shown in the content field. ![](/files/BmnA4Z6b3nzg67TznrcI) 10. Scroll down the page and click Save. ![](/files/m4yXYNfwr0pW83W3VjHj) 11. Click View to view the published blog and check if it works as intended. ![](/files/koZQmEkz5HPvkYzvJzAK) 12. The blog should look like this. Go back to the dashboard and edit it at any time if you need to. ![](/files/xGLcMleLGUa2iKSYBT45) After creating the blog, you can enable login protection in your Starstream dashboard. To enable login protection, follow these steps: 1. In your main Starstream dashboard, make sure you are in the Events tab. ![](/files/hoK9mdRQ3haRMq0n5nQ6) 2. Scroll down and click on the event you want to protect. Make sure it is an online event, as this feature is available only for only events. ![](/files/HQRy4f6J2eY4hMGiTNkD) 3. Make sure you are in the Event tab. ![](/files/E2lp14itdb3wOqwYtw1B) 4. Scroll down to the mode section, click on **Standard** and make it **Strict**. ![](/files/rKgAq5fFG9VwZ4lUhoRO) 5. The section will look like this. ![](/files/Ek9MCDVK3fbeHj5f6BIy) 6. Insert the link to the blog you have created. You can view it, and copy the URL from your browser’s URL bar. ![](/files/VgP6Aioh49o8NhfsC7SL) 7. The URL field accepts Shopify blog links only. Click **Save** when you finish. ![](/files/ZDxbOa6rc8pg1cFhs3iW) 8. After saving, the section will look like this. ![](/files/dlO3cKjBLQjJCH4OJDZU) You have now protected the event and customers will require a ticket number and an OTP to access the livestream link. ## Video Demo {% embed url="" %} {% hint style="info" %} To embed Youtube Live Chat, see [these instructions](/starstream-online-events/creating-event-link) {% endhint %} ## Security Comparison Vimeo live stream offers better domain restriction, but it’s a paid service. Youtube Live stream is free. See this comparison table | | **Domain Restriction (to stop someone from scrapping the link)** | **Price** | **Protection level** | | ------------------- | ---------------------------------------------------------------- | ------------------------------ | -------------------- | | Vimeo Live Stream | Yes | \~65$/Month + 7 day free trial | Maximum | | Youtube Live Stream | No | Free | High | | Youtube Video | Yes | Free | Maximum | | Vimeo Video | Yes | Free | Maximum | To learn about the maximum security setup for a live stream, see [this article](/hosted-online-events-with-extra-protection/starstream-+-vimeo-100-login-protection).
# Find your Ticket ID How to find your Starstream Ticket ID ## Video Instructions Here's a video on how to find your Starstream Ticket ID: {% embed url="" %} video on how to find your Starstream Ticket ID {% endembed %} ## Text Instructions 1\. Select your event in Starstream interface
2\. Click on the "Participant" tab
3\. Scroll down to the "Last tickets sold" section\ 4\. Find the ticket \ 5\. Check the "Ticket ID" field
# Upgrade your Shopify Checkout Learn how to upgrade your Shopify Checkout {% embed url="" %} 1. Go to the settings page
2. Click customize
3. Open the blue section and click "review" customization
4. Click upgrade
5. Click upgrade again
You're done! If you have any issue reach out to our support: * Starstream support: * LinkIT support: