Notification Timeline

Different notifications sent to customers for in-person events and when each of them is sent.

When any customer buys a ticket, a series of automated notifications (emails and SMSs) are triggered. Here are the types of notifications sent to users who buy tickets for in-person events:

  1. Register confirmation: The register confirmation is sent instantly by email and SMS when the user buys the ticket, to confirm the transaction and the details of the event. This notification includes a link to add the event to the calendar (Google, Apple, Outlook, Yahoo!).

  2. Ticket: The ticket is sent in an email and SMS immediately after the event purchase. It includes the QR code to be scanned to grant event access.

  3. Reminder notification 1: The first reminder notification is sent 24 hours before the event starts, so that they remember the event starts the next day. This reminder notification can be disabled.

  4. Reminder notification 2: The reminder notification is sent when the event time comes, so that users find the QR code on the top of their email’s inbox.This reminder notification can be disabled.

Reviewing this information

You can always find this timeline by clicking on any event from the main Starstream dashboard, scrolling down the Event tab:

Reviewing sent notifications

You can view a list of sent notifications by following these steps:

  1. Scroll in your main Starstream dashboard and click on your event.

  1. Click on the participants tab.

  1. Scroll down until you see the Last tickets sold section. Here you will find the sent notifications in the card for each sent ticket.

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