Starstream Help Center
Install Starstream
  • Starstream Help Center
  • Getting Started
    • What is Starstream?
    • Install Starstream
    • Who can benefit & use cases
    • Starstream features
    • Starstream pricing and subscription plans
    • Contacting customer support
    • Adding the Thank You Page button
  • Starstream Online Events
    • Creating an online event
    • Getting the secret link
      • Hosting on Youtube
      • Hosting on Vimeo
      • Hosting on Zoom
      • Hosting on Google Meet
    • Accessing an Online Event
    • Notification Timeline
    • Sending a test ticket for an online event
    • Sending and customizing event replay for online event
  • Hosted Online Events (With Extra Protection)
    • Overview - Event hosted on Starstream
    • How to create an hosted online event
    • Embed video code
    • Protection Levels
    • Starstream + Vimeo: 100% Login Protection
    • Customize your hosted online event
  • Starstream In-Person Events
    • Creating an in-person event
    • Accessing a In-Person Event
    • Scanning QR codes
    • Notification Timeline
    • Downloading list of participants
    • Sending a test ticket for an in-person event
    • Sending and customizing event replay for in-person event
  • STARSTREAM TICKET CUSTOMIZATION
    • Customizing event ticket
    • Customizing register confirmation
    • Customizing default ticket, register confirmation & replay emails & SMSs
    • Using the email editor
    • Using the SMS editor
    • Customizing the order page button
  • STARSTREAM ADVANCED USAGE
    • Adding participants manually
    • Sending custom (manual) emails to your participants
    • Avoid Spam Filters
  • Starstream Settings and Preferences
    • Archiving and disabling events
    • Customizing sender email & name
    • Changing bundle product notifications settings
    • Using and changing the free checkout email
    • Changing your subscription plan
    • Disabling reminder notification
    • Starstream Advanced Features Overview
    • Exclude Starstream fee from ticket's price
    • Starstream Demo Store
  • Legacy Starstream Login Protection
    • Overview
    • Starstream Login Protection (Legacy)
  • Customer Support
    • Find your Ticket ID
    • Upgrade your Shopify Checkout
Powered by GitBook
On this page
  • Reviewing this information
  • Reviewing sent notifications
  1. Starstream In-Person Events

Notification Timeline

Different notifications sent to customers for in-person events and when each of them is sent.

PreviousScanning QR codesNextDownloading list of participants

Last updated 1 year ago

When any customer buys a ticket, a series of automated notifications (emails and SMSs) are triggered. Here are the types of notifications sent to users who buy tickets for in-person events:

  1. Register confirmation: The register confirmation is sent instantly by email and SMS when the user buys the ticket, to confirm the transaction and the details of the event. This notification includes a link to add the event to the calendar (Google, Apple, Outlook, Yahoo!).

  2. Ticket: The ticket is sent in an email and SMS immediately after the event purchase. It includes the QR code to be scanned to grant event access.

  3. Reminder notification 1: The first reminder notification is sent 24 hours before the event starts, so that they remember the event starts the next day. This reminder notification can be disabled.

  4. Reminder notification 2: The reminder notification is sent when the event time comes, so that users find the QR code on the top of their email’s inbox.This reminder notification can be disabled.

Reviewing this information

You can always find this timeline by clicking on any event from the main Starstream dashboard, scrolling down the Event tab:

Reviewing sent notifications

You can view a list of sent notifications by following these steps:

  1. Scroll in your main Starstream dashboard and click on your event.

  1. Click on the participants tab.

  1. Scroll down until you see the Last tickets sold section. Here you will find the sent notifications in the card for each sent ticket.