# Using the email editor

The Email Editor is opened when you click on Customize Email on any notification type (ticket, register confirmation, reminder or replay).

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2F9UJbYuRpM7OmIOP8XIS9%2F0.png?alt=media)

## **The main sections of the email editor** <a href="#id-64n1vktx48b4" id="id-64n1vktx48b4"></a>

#### **The ‘Edit Content’ section** <a href="#id-4ichvwb84165" id="id-4ichvwb84165"></a>

The edit content section allows you to change the contents of the email and edit all the text included. It contains customizations for anything you would need to change.

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2F1emxlG7SeS8SsvrvZ2MD%2F1.png?alt=media)<br>

#### **The ‘Design’ section** <a href="#gpdsb2bv6unl" id="gpdsb2bv6unl"></a>

The design section lets you tweak the appearance of the email, changing colors and other appearance characteristics.

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2FmHEZqUtMiL7v2WdE5acy%2F2.png?alt=media)

#### **The Preview section** <a href="#o6wpfiesst24" id="o6wpfiesst24"></a>

Under the Edit Content section, you’ll find the preview section. This section will show you how the email will finally look. The preview section is updated in real-time, meaning that any edit you make on text, colors or any content is instantly updated so that you check its look.

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2FU1zQLAkOuxJWiq93Etq7%2F3.png?alt=media)

## The 'Edit Content' section <a href="#jf2wxxh5crgg" id="jf2wxxh5crgg"></a>

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2FU18oQw8ePqwFq3zjlwqp%2F4.png?alt=media)

#### Available variables <a href="#b0mbclb9xbx1" id="b0mbclb9xbx1"></a>

"Available Variables" lets you copy different variables and paste them in any of the elements in the Edit Content section. Different variables insert different information without having to type it manually. For example, the variable product\_title will insert the name of your event anywhere. So if you make the subject as “Your ticket for product\_title”, and the name of your event (name of shopify product page) is “Webinar: Future of S\&P 500”, then the subject will show as “Your ticket for Webinar: Future of S\&P 500“.

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2F22hR7n2IyIGLFCXvls4F%2F5.png?alt=media)

\
These are the available variables:

**product\_title** — will insert the shopify product name (it is supposed to be your events title)

**shop\_name** — will insert the name of your Shopify store (it is supposed to be brand or entity name)

**customer\_name** — will insert the first name of the customer who bought the ticket

**secret\_link** — will insert the secret link to your event livestream

**event\_time** — will insert the date and time of your event

**event\_location** — will insert the location of your event (you can change the location in the Event tab after clicking on your event from the main dashboard)

**shopify\_product\_url** — will insert the url of the event’s product page

**add\_to\_calendar\_link** — will insert a shortened link to add the event to calendar directly

**insert\_calendar\_logo** — will insert a calendar icon

**event\_time\_disclaimer** — will insert a disclaimer with the date and time of the event

#### **Subject** The subject of your email, as if you write it in the subject section on any email app. <a href="#mh8g4qedrgsc" id="mh8g4qedrgsc"></a>

#### &#x20;**Title** <a href="#mh8g4qedrgsc" id="mh8g4qedrgsc"></a>

The largest header of the email that appears on top of the email body.

\
**Button Text**\
**The text on the button in the email. The button will take the user to the event link for the ticket email, to the xxxxxxxx for register confirmation and to the replay link for the replay email.**

**Upper body**

The content (text/variables) under the title.

**Lower body**

The content (text/variables/html) under the button, It is an HTML code by default. You can edit the text inside it without having to create a new code.

**Footer**

The content (text/variables) at the bottom of the email.

## &#x20;<a href="#pkskw9cfxof2" id="pkskw9cfxof2"></a>

## The 'Design' section <a href="#pkskw9cfxof2" id="pkskw9cfxof2"></a>

**Body background color**

Change the color of the background for the email body and the in

**Body border radius**

Change the round shape of the email body background at the edges. Higher radius means more round shape.

**Button border radius**

Change the round shape of the button edges. Higher radius means more round shape.

**Button text color**

The color of the button text

**Button background color**

The color of the button background.

**Footer text color and background color**

The color of text in the footer.

**Footer background color**

The background of the footer. Default is black.

## **Saving & Sending Tests** <a href="#y5mfef2wd33s" id="y5mfef2wd33s"></a>

* After you finish editing, you can click the **Save** button to apply the changes.
* If you click **Save as default template**, the edits are saved as a default for new event emails of the same type. If you Save as default template for a ticket email, future ticket emails for events will start with the edits you saved.

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2FWI4bHUIzyk1Fp4bvdu3N%2F6.png?alt=media)

* In the Send test email section, you can type your personal email and click **Send** to check the final look of the email. The email may take 10 minutes to show up in your inbox. Also always check the spam folder for the email.

![](https://3217870493-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2zj83xy9psCPLnWnnbKs%2Fuploads%2F8XMibPqrHUtoL9Pr59H2%2F7.png?alt=media)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help-center.starstream.app/starstream-ticket-customization/the-email-editor.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
