Sending and customizing event replay for online event
Sending your online event replay to customers via email and SMS, and customizing both messages.
Last updated
Sending your online event replay to customers via email and SMS, and customizing both messages.
Last updated
Starstream allows you to send a replay to all attendees after the event is over. The replay can be sent via email and SMS. The replay link is by default the same link to the live stream, as most platforms will offer the replay of the stream on the same link, but if you want to upload the replay yourself, or to another platform or using a platform that doesn’t offer the replay on the same link, you can freely change the link before sending the event replay email and SMS.
Those are some of the famous platforms that offer a livestream replay on the same link:
Youtube
Vimeo
You can customize replay email and SMS before the event date is past, but you can’t send a replay until the event time is in the past.
After the event time has passed, you can send the event replay email by following these steps
In the main Starstream dashboard, make sure you are in the Events tab.
Scroll down to Past events, and select the event you want to send its replay to the attendees.
Make sure you are in the Event tab.
Scroll down to the Send replay of the event section, and click the Send Replay button.
The section will expand. By default, the Use secret link as replay link is checked, so that the livestream link is automatically used.
If you need to add another link, uncheck the box and add the new link in the link field under the checkbox.
If you don’t, keep the box checked. After finishing, click Send Replay. You can only send a replay once for every eventYou have only one time to send a replay for every event, so make sure you have customized the email and added the right link.
The replay email is now sent. A text will show at the bottom of the section.
Make sure to customize both replay email and SMS before sending the replay, as the Send Replay button sends both the email and SMS in one time.
You can follow these steps to customize the event replay email before the event or after it ends:
In the main Starstream dashboard, make sure you are in the Events tab.
Scroll down and select the event you want to customize its replay email.
Head to the Customize Ticket tab.
Scroll down to the Customize Replay Email section and click Customize Email.
Edit the field you want for the email that will include the replay link.
Scroll down to check a preview of the email with the customizations you make in real-time. After you finish, click Save.
Your changes are saved and the event replay email is now customized.
People buying the product after sending the replay email will receive the replay link instead of the original link.
You can follow these steps to customize the event replay SMS before the event or after it ends:
Scroll down and select the event you want to customize its replay email.
Head to the Customize Ticket tab.
In the Customize Replay Email section, click on Customize SMS.
Update the SMS content and click Save. If you want to learn about the available SMS customizations you can check the how to use the email editor article.
You can follow these steps to customize the event replay SMS before the event or after it ends:
Scroll down and select the event you want to customize its replay email.
Head to the Customize Ticket tab.
In the Customize Replay Email section, click on Customize SMS.
Update the SMS content and click Save. If you want to learn about the available SMS customizations you can check the how to use the email editor article.
