Sending and customizing event replay for in-person event

Sending your in-person event replay to customers via email and SMS, and customizing both messages.

Starstream allows you to send a replay to all attendees after the event is over. The replay can be sent via email and SMS. The replay link is by default the same link to the live stream, but if you want to upload the replay yourself, or to another platform or using a platform that doesn’t offer the replay on the same link, you can freely change the link before sending the event replay email.

You can customize replay email and SMS before and after the event date is past, but you can’t send a replay until the event time is past.

Sending an online event replay

After the event, you can send the event replay email by following these steps

1. In the main Starstream dashboard, make sure you are in the Events tab.

2. Scroll down to Past events, and select the event you want to send its replay to the attendees.

3. Make sure you are in the Event tab.

4. Scroll down to the Send replay of the event section, and click the Send Replay button.

5. The section will expand. By default, the Use secret link as replay link is checked, so that the livestream link is automatically used.

6. If you need to add another link, uncheck the box and add the new link in the link field under the checkbox.

7. If you don’t, keep the box checked. After finishing, click Send Replay. You have only one time to send a replay for every event, so make sure you have customized the email and added the right link.

8. The replay email is now sent. A text will show at the bottom of the section.

Note:

If people visit the event page and buy the event after it is streamed, they can still buy it, but they will buy the ticket with the event replay instead of the livestream.

Customizing event replay email

You can follow these steps to customize the event replay email before the event or after it ends:

1. In the main Starstream dashboard, make sure you are in the Events tab.

2. Scroll down and select the event you want to customize its replay email.

3. Head to the Customize Ticket tab.

4. Scroll down to the Customize Replay Email section and click Customize Email.

5. Edit the field you want for the email that will include the replay link. You can’t customize the replay link from here. It can only be customized after the event ends, with the steps explained in the second part of the article.

6. Scroll down to check a preview of the email with the customizations you make in real-time. After you finish, click Save.

Your changes are saved and the event replay email is now customized.

Customizing event replay SMS

To customize the event replay SMS, follow these steps:

1. Scroll down your main dashboard and select the event you want to customize its replay email.

2. Head to the Customize Ticket tab.

3. In the Customize Replay Email section, click on Customize SMS.

4. After finishing the SMS customization, click on Save. If you want to learn about the available SMS customizations you can check the how to use the email editor article.