Notification Timeline

When any customer buys a ticket to an online event, a series of automated notifications (emails and SMSs) are triggered. Here are the types of notifications sent to users who buy tickets for online events:

  1. Register confirmation: Right after a ticket is purchased, a confirmation is sent out immediately via both email and SMS. This message confirms the purchase and provides details about the event. It also includes a convenient link to add the event to various calendars (Google, Apple, Outlook, Yahoo!).

  2. Ticket: The actual ticket, which contains a secret link for event access (exclusive to ticket holders), is sent via email and SMS 24 hours before the event begins.

  3. Reminder notification: A reminder is sent just before the event starts, ensuring that as many people as possible remember to attend. This aims to boost attendance. If necessary, this reminder can be turned off.

Reviewing this information

You can always find this timeline by clicking on any event from the main Starstream dashboard, scrolling down the Event tab:

Reviewing sent notifications

You can view a list of sent notifications by following these steps:

  1. Scroll in your main Starstream dashboard and click on your event.

  1. Click on the participants tab.

  1. Scroll down until you see the Last tickets sold section. Here you will find the sent notifications in the marked card for each sent ticket.

Last updated