Starstream Help Center
Install Starstream
  • Starstream Help Center
  • Getting Started
    • What is Starstream?
    • Install Starstream
    • Who can benefit & use cases
    • Starstream features
    • Starstream pricing and subscription plans
    • Contacting customer support
    • Adding the Thank You Page button
  • Starstream Online Events
    • Creating an online event
    • Getting the secret link
      • Hosting on Youtube
      • Hosting on Vimeo
      • Hosting on Zoom
      • Hosting on Google Meet
    • Accessing an Online Event
    • Notification Timeline
    • Sending a test ticket for an online event
    • Sending and customizing event replay for online event
  • Hosted Online Events (With Extra Protection)
    • Overview - Event hosted on Starstream
    • How to create an hosted online event
    • Embed video code
    • Protection Levels
    • Starstream + Vimeo: 100% Login Protection
    • Customize your hosted online event
  • Starstream In-Person Events
    • Creating an in-person event
    • Accessing a In-Person Event
    • Scanning QR codes
    • Notification Timeline
    • Downloading list of participants
    • Sending a test ticket for an in-person event
    • Sending and customizing event replay for in-person event
  • STARSTREAM TICKET CUSTOMIZATION
    • Customizing event ticket
    • Customizing register confirmation
    • Customizing default ticket, register confirmation & replay emails & SMSs
    • Using the email editor
    • Using the SMS editor
    • Customizing the order page button
  • STARSTREAM ADVANCED USAGE
    • Adding participants manually
    • Sending custom (manual) emails to your participants
    • Avoid Spam Filters
  • Starstream Settings and Preferences
    • Archiving and disabling events
    • Customizing sender email & name
    • Changing bundle product notifications settings
    • Using and changing the free checkout email
    • Changing your subscription plan
    • Disabling reminder notification
    • Starstream Advanced Features Overview
    • Exclude Starstream fee from ticket's price
    • Starstream Demo Store
  • Legacy Starstream Login Protection
    • Overview
    • Starstream Login Protection (Legacy)
  • Customer Support
    • Find your Ticket ID
    • Upgrade your Shopify Checkout
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On this page
  • Buying a ticket
  • Accessing via the order confirmation page
  • Accessing via Email
  • Register confirmation
  • Ticket
  • Reminder Email
  • Physical Event
  • Accessing via SMS
  • Register confirmation
  • Ticket
  • Physical Event
  • Login Protection
  1. Starstream Online Events

Accessing an Online Event

How a customer will access an online event.

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Last updated 1 year ago

This article will help you understand how customers engage with your online events, from the moment they purchase a ticket, to the moment they access the event. This is what happens:

Buying a ticket

  1. The customer visits your Shopify store and lands on your product page. They add the product to cart and proceed to checkout.

  1. In the checkout page, they add their email or phone number, fill their bank card details and pay for the product.

Accessing via the order confirmation page

On the checkout page the customer has access to the live stream immediately:

For online event this button will be disabled until 24h before the event begins.

For physical events, this button will link to the QR code.

At all time the customer can access the event via the order confirmation page. To find the order confirmation page, the customer must find the order confirmation email that Shopify sends after each order:

Clicking on the “View your Order” button will bring the customer to the order confirmation page where he can find a button to access the event.

Accessing via Email

If the customer did a checkout via email, he will receive the following emails:

Register confirmation

Immediately after buying the ticket, the customer will receives an email that looks like this:

Clicking on the “Add to calendar” button will redirect to a page where the customer can add the event to its calendar

The Add to Calendar feature supports all major calendar provider

Ticket

24 hours before the event, the ticket is sent via email. The customer is able to open the stream by clicking the button in the email:

Reminder Email

A reminder email is sent to the customer as the event starts.

Physical Event

The email to access the event will include a QR code like this:

Accessing via SMS

Register confirmation

Immediately after buying the ticket, the customer will receives a SMS that looks like this:

Clicking on the link will redirect to a page where the customer can add the event to its calendar

The Add to Calendar feature supports all major calendar provider

Ticket

The customer will receive an SMS 24h before the event begins with a link to access the live stream:

Physical Event

The customer will receive a QR Code link immediately after buying the ticket:

Clicking on the link opens the QR Code like this:

Login Protection

If the event is protected by login protection, the customer is asked to enter the ticket number in the ticket and reminder notification email.

For protected events, the customer is asked to enter the OTP (Magic Code) sent via email.

They enter the code, and click Access Event.

The event is accessed! They can enjoy it.

You can validate QR Code using scanner

You can validate QR Code using scanner

Starstream QR Code
Starstream QR Code