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  • Getting Started
    • What is Starstream?
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  • Starstream Online Events
    • Creating an online event
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    • Accessing an Online Event
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  • Starstream In-Person Events
    • Creating an in-person event
    • Accessing a In-Person Event
    • Scanning QR codes
    • Notification Timeline
    • Downloading list of participants
    • Sending a test ticket for an in-person event
    • Sending and customizing event replay for in-person event
  • STARSTREAM TICKET CUSTOMIZATION
    • Customizing event ticket
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    • Customizing default ticket, register confirmation & replay emails & SMSs
    • Using the email editor
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  • STARSTREAM ADVANCED USAGE
    • Adding participants manually
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    • Archiving and disabling events
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    • Starstream Advanced Features Overview
    • Exclude Starstream fee from ticket's price
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    • Overview
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  • Customer Support
    • Find your Ticket ID
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On this page
  • Scan QR codes
  • On your computer
  • On your phone
  • Using the scanner
  • Validate QR Code manually
  • Download the list of participants
  • Scan synchronization
  • Scan Statistics
  1. Starstream In-Person Events

Scanning QR codes

How can event owners use QR Code scanning for QR tickets generated by Startsream.

PreviousAccessing a In-Person EventNextNotification Timeline

Last updated 11 months ago

QR codes are automatically generated by Starstream for in-person events. Every QR code is unique and can be used to validate attendees' access at the location of the event. To validate the access, you can use the , or validate tickets manually. Here what your attendees' QR code looks like:

Access the Starstream QR Code Scanner by

Scan QR codes

On your computer

  1. Open Shopify Admin

  2. Open Starstream (Shopify App)

  3. Open your event in the Starstream management interface

On your phone

  1. Open Starstream dashboard on your phone

  1. Scroll down and click on the in-person event you want to scan QR codes for.

  1. Make sure you are in the event tab.

Using the scanner

A browser message will appear asking to allow the website to access your camera, click Allow.

The next screen asks to enter a name for the scanner. If you have multiple scanners for the same event, you can give them relevant names to quickly identify where a ticket was scanned.

Add the name you want and click Save.

The scanner is opened and you can start scanning codes to grant access.

When a valid code is scanned, you will see this screen, and you can click Next to continue scanning other tickets.

If a ticket was already scanned you'll see this warning screen. It shows which device scanned this QR code first. It prevents people from re-using the same QR code across many entry points.

You can click on History to view the tickets you have scanned.

Validate QR Code manually

You can also validate QR Codes manually by clicking on Manual Enter. Simply enter the code that's displayed below the QR code in the email.

Download the list of participants

You can also download the list of participant on your computer. From there you can either use a spreasheet software to validate QR codes manually or print a paper version to bring on-site.

To download the list of participants, go to Participants -> Download List of Attendees -> Click Download.

The resulting list looks like this, you can use the "QR Code Secret" column to match against the QR Code secret in the email.

Scan synchronization

For example, for an event with three entry points, you might have one staff member at each entry, each equipped with a phone for scanning. When a guest's QR code is scanned, the information is immediately synchronized with the cloud. This real-time syncing ensures that the same QR code cannot be used again at any of the other entry points. This system effectively prevents fraud by blocking multiple entries with the same code.

Scan Statistics

You can view detailed statistics about your scans from the Statistics tab under your event.

To scan QR codes, you can use the , which works on phone, tablet or laptop. Here's how to get access to the Starstream QR Code scanner:

Open the

Shortcut: Send this to your phone instead of following those steps below.

Scroll down to the Validate QR Codes section, and click Open QR Code Scanner. You can save to access it directly later or send it to your team.

You can share the to as many devices as you like (preferably smartphones) and scans will synchronize in the cloud to prevent QR code re-use accross entry points.

Starstream QR Scanner
Starstream QR Code Scanner
link
the link to the scanner
Starstream QR Code Scanner
Starstream QR Scanner
clicking here
Download the list of participants