Scanning QR codes
How can event owners use QR Code scanning for QR tickets generated by Startsream.
Last updated
How can event owners use QR Code scanning for QR tickets generated by Startsream.
Last updated
QR codes are automatically generated by Starstream for in-person events. Every QR code is unique and can be used to validate attendees' access at the location of the event. To validate the access, you can use the Starstream QR Scanner, or validate tickets manually. Here what your attendees' QR code looks like:
Access the Starstream QR Code Scanner by clicking here
To scan QR codes, you can use the Starstream QR Scanner, which works on phone, tablet or laptop. Here's how to get access to the Starstream QR Code scanner:
Open Shopify Admin
Open Starstream (Shopify App)
Open your event in the Starstream management interface
Open the Starstream QR Code Scanner
Shortcut: Send this link to your phone instead of following those steps below.
Open Starstream dashboard on your phone
Scroll down and click on the in-person event you want to scan QR codes for.
Make sure you are in the event tab.
Scroll down to the Validate QR Codes section, and click Open QR Code Scanner. You can save the link to the scanner to access it directly later or send it to your team.
A browser message will appear asking to allow the website to access your camera, click Allow.
The next screen asks to enter a name for the scanner. If you have multiple scanners for the same event, you can give them relevant names to quickly identify where a ticket was scanned.
Add the name you want and click Save.
The scanner is opened and you can start scanning codes to grant access.
When a valid code is scanned, you will see this screen, and you can click Next to continue scanning other tickets.
If a ticket was already scanned you'll see this warning screen. It shows which device scanned this QR code first. It prevents people from re-using the same QR code across many entry points.
You can click on History to view the tickets you have scanned.
You can also validate QR Codes manually by clicking on Manual Enter. Simply enter the code that's displayed below the QR code in the email.
You can also download the list of participant on your computer. From there you can either use a spreasheet software to validate QR codes manually or print a paper version to bring on-site.
To download the list of participants, go to Participants -> Download List of Attendees -> Click Download.
The resulting list looks like this, you can use the "QR Code Secret" column to match against the QR Code secret in the email.
You can share the Starstream QR Code Scanner to as many devices as you like (preferably smartphones) and scans will synchronize in the cloud to prevent QR code re-use accross entry points.
For example, for an event with three entry points, you might have one staff member at each entry, each equipped with a phone for scanning. When a guest's QR code is scanned, the information is immediately synchronized with the cloud. This real-time syncing ensures that the same QR code cannot be used again at any of the other entry points. This system effectively prevents fraud by blocking multiple entries with the same code.
You can view detailed statistics about your scans from the Statistics tab under your event.
