# Exclude Starstream fee from ticket's price

{% embed url="<https://youtu.be/FH1LZbSQTy4>" %}

Starstream charges $0.99 USD / ticket. By default this fee is included in the ticket. This means that if you sell a $15 ticket, you pay $0.99 to Starstream and you have $14.01 left .

Did you know that it's super easy to exclude this fee from the ticket. Your customers will pay $15.99 per ticket and you will have 15$ left after the checkout.

Here is how it looks:

## **1. Make your product "Physical"** <a href="#block-2af80c1104e64a9caea8e5ba6c6b5841" id="block-2af80c1104e64a9caea8e5ba6c6b5841"></a>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/5c61d0af-6a26-4d2b-bdad-ec30ed6ac7bd/file-oQU5dTzmmr/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Go to your Shopify Admin, select the products tab and select the product your are using as a Shopify event. In our case it's the " *Leadership Webinar*"

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/50f85990-6fa7-4cf5-b25a-437f795b6e51/file-mbJjyVvl6n/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/5bd66b5e-e60f-42ab-a75d-b5bc6760566b/file-EG9w7mqFIY/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Make sure to refresh the page afterwards.

## **2. Make sure you have converted the product in Starstream** <a href="#block-b19e9c425e3d41358feee512dbafa4be" id="block-b19e9c425e3d41358feee512dbafa4be"></a>

Go to Shopify Admin, then Apps, then enter the Starstream app and make sure you have converted the product into an online event.

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/c42a2d04-5e82-4788-9950-b4d08c9441cb/file-cdbFrZl3qd/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/a286e982-c276-4b5b-9f71-2bc6214cdd24/file-MCCqLnIOFa/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

## **3. Create a "Ticket Fee" shipping rate for this product** <a href="#block-bd795017eb414f07b11542ca833360c4" id="block-bd795017eb414f07b11542ca833360c4"></a>

Go to Shopify Admin -> Settings -> Shipping and delivery

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/3e2c1903-d03a-4346-96ed-24ab6b13abf5/file-Chokcnr9zx/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Create a new profile in custom shipping rates

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/9660bda7-d539-4033-b59a-d4aff07e8414/file-PzgCpVQQzH/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Add all the products that you want to exclude the ticket price from

#### **Create a new shipping zone** <a href="#block-c6101669666344f2aa83fe16b99c2aa5" id="block-c6101669666344f2aa83fe16b99c2aa5"></a>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/045bad03-beac-459a-bc77-33ff9ab66b9d/file-QndBgY3YKf/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/bb6ae3d0-ed6b-453a-a4ab-3a2bd38f01e6/file-y0Oq6rMYYz/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Then create a new shipping zone with all the country in it. Call it "All World"

#### **Add a rate** <a href="#block-197a40a6e68f461cb0c1d72d648a4a7c" id="block-197a40a6e68f461cb0c1d72d648a4a7c"></a>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/969610d5-3db2-42c3-a7f1-0852997b5dc0/file-9sB4d2WqLX/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/81d09b1f-0d2d-4c90-b430-934ed4649282/file-hg2gNJ2n89/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Now add a rate.

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/d4d4fb82-c87c-4a49-a58d-18728c1a0e3c/file-ZtIWGQyzqs/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Call the rate "Ticket Fee" (this is what your customers will see) and enter $0.99.

> Warning for store in other currencies than USD: Starstream charges you 0.99$ in USD. If your store uses another currency, make sure to increase or lower this fee so it's equivalent to $0.99 USD. You might need to update the price when the exchange rate between your shop's currency and the USD changes a lot.

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/84ff099d-7be9-410f-b1cd-cef638065f5d/file-PUCNFFlHJn/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

Click done, then click save.

## **4. You're done!** <a href="#block-74ac61713f0340cf9bf7e0fb2e3748ba" id="block-74ac61713f0340cf9bf7e0fb2e3748ba"></a>

Now if you go into your shop and buy the item you see that the "Ticket Fee" is excluded from the the ticket price.

<figure><img src="https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/08d68f45-1880-417e-826a-32fbffd3ff90/file-T2OgWUKEDV/w=1500,quality=80,fit=scale-down" alt=""><figcaption></figcaption></figure>

For any other questions contact our support:

* [support@starstream.app](mailto:mailto:support@starstream.app)


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