Starstream Help Center
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  • Getting Started
    • What is Starstream?
    • Install Starstream
    • Who can benefit & use cases
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  • Starstream Online Events
    • Creating an online event
    • Getting the secret link
      • Hosting on Youtube
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    • Accessing an Online Event
    • Notification Timeline
    • Sending a test ticket for an online event
    • Sending and customizing event replay for online event
  • Hosted Online Events (With Extra Protection)
    • Overview - Event hosted on Starstream
    • How to create an hosted online event
    • Embed video code
    • Protection Levels
    • Starstream + Vimeo: 100% Login Protection
    • Customize your hosted online event
  • Starstream In-Person Events
    • Creating an in-person event
    • Accessing a In-Person Event
    • Scanning QR codes
    • Notification Timeline
    • Downloading list of participants
    • Sending a test ticket for an in-person event
    • Sending and customizing event replay for in-person event
  • STARSTREAM TICKET CUSTOMIZATION
    • Customizing event ticket
    • Customizing register confirmation
    • Customizing default ticket, register confirmation & replay emails & SMSs
    • Using the email editor
    • Using the SMS editor
    • Customizing the order page button
  • STARSTREAM ADVANCED USAGE
    • Adding participants manually
    • Sending custom (manual) emails to your participants
    • Avoid Spam Filters
  • Starstream Settings and Preferences
    • Archiving and disabling events
    • Customizing sender email & name
    • Changing bundle product notifications settings
    • Using and changing the free checkout email
    • Changing your subscription plan
    • Disabling reminder notification
    • Starstream Advanced Features Overview
    • Exclude Starstream fee from ticket's price
    • Starstream Demo Store
  • Legacy Starstream Login Protection
    • Overview
    • Starstream Login Protection (Legacy)
  • Customer Support
    • Find your Ticket ID
    • Upgrade your Shopify Checkout
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On this page
  • Your SMS Editor interface
  • Available variables
  1. STARSTREAM TICKET CUSTOMIZATION

Using the SMS editor

Customizing your ticket, confirmation and reminder emails using the internal SMS editor.

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Last updated 1 year ago

The SMS Editor is the editor that is opened when you click on Customize SMS whether you are customizing the ticket SMS, register confirmation SMS or event replay SMS.

Your SMS Editor interface

Your SMS editor interface includes the following:

SMS text

The text box where you enter the content of the SMS including text, links and variables.

Save

This button saves your changes.

Save as default SMS

This button saves your changes as a default SMS template for future events. It applies only on the type of SMS you are editing, so if you are customizing ticket SMS, the template will be saved for future ticket SMSs and not all SMSs.

Reset

Returns the SMS content to Starstream’s default.

Available variables

Discussed in the following section.

Available variables

Available Variables is a drop down menu that lets you copy different variables and paste them in the SMS content. Different variables insert different information without having to type it manually. For example, the variable product_title will insert the name of your event in the SMS.

So if you make the content as “Here is your ticket for product_title”, and the name of your event (name of Shopify product page) is “Webinar: Future of S&P 500”, then the subject will show as “Here is your ticket for Webinar: Future of S&P 500“.

These are the available variables:

product_title — will insert the shopify product name (it is supposed to be your events title)

shop_name — will insert the name of your Shopify store (it is supposed to be brand or entity name)

customer_name — will insert the first name of the customer who bought the ticket

secret_link — will insert the secret link to your event livestream

event_time — will insert the date and time of your event

event_location — will insert the location of your event (you can change the location in the Event tab after clicking on your event from the main dashboard)

shopify_product_url — will insert the url of the event’s product page

add_to_calendar_link — will insert a shortened link to add the event to calendar directly

insert_calendar_logo — will insert a calendar icon

event_time_disclaimer — will insert a disclaimer with the date and time of the event